Checkout: ERROR (WooCommerce Blocks)

  • Resolved tryhardwev

    (@tryhardwev)


    4 years, 10 months ago

    Hello, Some of our customers complaining they can’t checkout due to a Checkout error. How can I prevent it? I’m using WooCommerce Blocks. Also, the logged-in users can place an order without the Phone/Contact number. I already set up the Phone to required.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter tryhardwev

    (@tryhardwev)

    4 years, 10 months ago

    HEEELP 🙁

    luanluta

    (@luanluta)

    4 years, 10 months ago

    Hello @tryhardwev,

    Some of our customers complaining they can’t checkout due to a Checkout error. How can I prevent it?

    Can you please share the error with us? This will help us better understand what’s going on with your site. Can you also please share your sites’ URL so that we can take a closer look at it? Thank you!

    Once we have more information about this, we can continue to see how we can help you resolve this issue.

    Thread Starter tryhardwev

    (@tryhardwev)

    4 years, 10 months ago

    I think when a customer is adding to cart and we suddenly change the product status to out stock the error will show up.

    Thread Starter tryhardwev

    (@tryhardwev)

    4 years, 10 months ago

    But the Phone required in our check out page is not working unless you clicked it.

    Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    4 years, 10 months ago

    Hi @tryhardwev –

    Thanks for your reply!

    I think when a customer is adding to cart and we suddenly change the product status to out stock the error will show up.

    Do you have a visual or a screenshot of the specific error your customers are seeing? I’m still not quite following. It sounds like if you’re changing the product to Out of Stock while the customers are checking out, they are greeted with an error preventing them from checking out, but I’d think this would be expected if the item is Out of Stock?

    Please send us a screenshot of the specific message your customers are greeted with so we can better understand 🙂

    You can use https://snipboard.io/ to send screenshots here. You’ll just drag and drop the image into the window, and it will generate a URL to paste into this thread.

    But the Phone required in our check out page is not working unless you clicked it.

    Can you also please share your site’s URL so that we can take a closer look at this behavior?

    Thanks and looking forward to your reply!

    • This reply was modified 4 years, 10 months ago by laceyrod.
    • This reply was modified 4 years, 10 months ago by laceyrod.
Viewing 5 replies - 1 through 5 (of 5 total)

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