Checkout field showed up by itself

  • Resolved mateo21530

    (@mateo21530)


    2 years, 6 months ago

    Hello,
    Today I noticed a field on checkout page saying ,,deliver to a different address,, was added by itself. Problem is, this field is already there down manually added by me after billing details with shopengine widget. + This new field that came by itself is huge and its showing right next to First Name and it does not look good.

    Do you know some solution to it please for removing it? Thanks!

    • This topic was modified 2 years, 6 months ago by mateo21530.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter mateo21530

    (@mateo21530)

    2 years, 6 months ago

    And also there is duplicates of fields on billing address i just now noticed.

    • This reply was modified 2 years, 6 months ago by mateo21530.
    • This reply was modified 2 years, 6 months ago by mateo21530.
    Thread Starter mateo21530

    (@mateo21530)

    2 years, 6 months ago

    Update: Rollback to 4.5.1 helped, now its showing correctly .
    So that problem is in 4.6.0.

    Plugin Support Reedwanul Haque

    (@reedwanul)

    2 years, 6 months ago

    Dear @mateo21530,

    Thanks for reaching out to us & we sincerely apologize for the problems you have experienced.

    I have inspected your website & can see the checkout page is working fine. But you are not using here the latest version. Please give us more details about the problem you are facing with the latest version. It would be a lot easier for us if you gave us a video about the problem so that we can understand the problem properly and help you find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

    Looking forward to your response.

    Best Regards,
    Reju

    Thread Starter mateo21530

    (@mateo21530)

    2 years, 6 months ago

    Hello @reedwanul ,

    Yes, I made a video for you, very briefly. Perhaps Woo is imposing something in the newest version, causing the huge title ‘Deliver to Another Address’ to appear and disrupt the entire layout. Additionally, it duplicates fields in the billing address. This issue is not isolated to just one website; it also occurred on my other site, prompting me to roll back.

    Here is the video:
    https://www.veed.io/view/bff77d79-958f-4f0b-bbf2-72348b574ceb?panel=share

    I hope this helps!

    Plugin Support Reedwanul Haque

    (@reedwanul)

    2 years, 6 months ago

    Dear @mateo21530,

    I hope this message finds you well & extremely sorry for the delayed response.

    An issue has arisen with the Astra theme, but we can resolve it by implementing a few CSS codes. Below, I’ll share the necessary codes for you to copy and paste into Appearance > Customize > Additional CSS.

    .shopengine-checkout-form-billing .woocommerce-shipping-fields{
	display: none !important;
}

.shopengine-checkout-form-billing .woocommerce-additional-fields{
	display: none !important
}

    After including those codes I hope your issue will be solved. Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP. We are always here to help you.

    Kind Regards,
    Reju

Viewing 5 replies - 1 through 5 (of 5 total)

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