Checkout Form layout problem on mobile

  • Resolved yohanecom

    (@yohanecom)


    3 years, 4 months ago

    Hi,
    When I select a layout other than “Modern Checkout” (Elementor Checkout Form), on desktop the payment section is ok.

    But when I switch to tablet or mobile, the order summary section and payment section are not visible, (I only have the order summary title, nothing below and no possibility to select a payment method).

    I tested with different modules stripe and Paypal, including those compatible with cartflows (according to the cartflows documentation) and no payment method is displayed.

    I have this problem directly in the Elementor editor, but also in live version

    The only layout that works correctly is “Modern Checkout”.

    I tried with different versions of the cartflows module and different versions of Elementor and the problem is present in all versions.

    Thank’s in advance for your help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter yohanecom

    (@yohanecom)

    3 years, 4 months ago

    Conflict found after investigation.

    It is a conflict with the Pro module of the Astra theme.

    As soon as the Astra pro module is activated, the order summary and the payment section disappear. Everything works again as soon as the Astra Pro module is deactivated.

    I don’t know if the problem is with Astra Pro or Cartflows, but it’s a bad thing that the conflict is with a theme recommended by Cartflows….

    • This reply was modified 3 years, 4 months ago by yohanecom.
    Plugin Support Aamir

    (@aamiribsf)

    3 years, 4 months ago

    Hello @yohanecom,

    Greetings of the Day!

    The issue seems to be with the Modern checkout layout set in the Astra Customizer settings and Cartflows modern checkout layout.

    Please go to Appearance > Customize > WooCommerce > Checkout > Checkout Layout and switch the layout to “default” and see if that helps.

    Please see this screenshot:https://d.pr/i/tLPQqE.

    However, I will report the issue to the team and hopefully, the issue will be resolved in the upcoming updates.

    Please try and let us know how that goes.

    I hope this helps. Looking forward to hearing from you.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    3 years, 4 months ago

    Hello @yohanecom ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Checkout Form layout problem on mobile’ is closed to new replies.