• Resolved oranto

    (@oranto)


    Hello everyone,

    This is my first time posting; my apologies if I’ve done anything incorrectly.
    I’m having a problem with the payment form. To complete a purchase, it not only asks for the card number, CVC, and expiration date, but also the postal code.
    My company is located in the UK, but I have set up “sell to all countries”; however, it only accepts British postal codes, when most of my customers are Spanish and Latin American.
    How can I resolve this?
    Thank you very much in advance.

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    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for sharing the details. I understand you’d like customers outside the UK, to be able to complete payments without being restricted to UK postal codes.

    The postal code requirement typically comes from the payment gateway’s address verification settings. Many gateways validate the postal code against the card’s billing address for fraud prevention.

    I can see you are using the Stripe Gateway for WooCommerce plugin. I would suggest creating a ticket with the Stripe Gateway plugin support team here: https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/

    Since they know the plugin settings very well, they are in the best position to help you resolve this issue.

    Thread Starter oranto

    (@oranto)

    Thank you very much for you soon reply! I will contact them straight away.

    Thanks again 🙏

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    You’re welcome!

    If you’re enjoying using the WooCommerce plugin, we’d greatly appreciate it if you could leave us a ★★★★★ review here:
    Leave a Review

    Your feedback helps us improve and support more store owners like you.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    I’m going to mark this as resolved, as we haven’t heard back from you in a while. Please open a new thread if you need further assistance.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Checkout : invalid Postcode’ is closed to new replies.