Checkout not working

Resolved lsuarez22
(@lsuarez22)

2 years, 3 months ago

I’m having trouble with the checkout of my store. Everything else is working but when you try to buy the payment block keeps loading so you can’t finish the order. I have eliminated the plug in and installed again, changing the theme and deactivating all the plug ins but woocommerce and I still have the same issue

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

anastas10s

(@anastas10s)

2 years, 3 months ago

👋 hola @lsuarez22

Thanks for reaching out about this. Let’s troubleshoot it together!

Checkout not working

From what I gather, the issue is with the endless spinner appearing over the payment options, in the Checkout page, as showcased in the screenshot linked here. Correct?

To clarify, how long is this happening for?

To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!

This reply was modified 2 years, 3 months ago by anastas10s. Reason: added a question

Thread Starter

lsuarez22

(@lsuarez22)

2 years, 3 months ago

Thank you for your response. I’m coping the System Status:

` WordPress Environment

WordPress address (URL): https://yotecielofloristeria.com<br>Site address (URL): https://yotecielofloristeria.com<br>WC Version: 8.5.2<br>REST API Version: ✔ 8.5.2<br>WC Blocks Version: ✔ 11.8.0-dev<br>Action Scheduler Version: ✔ 3.7.1<br>Log Directory Writable: ✔<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: es_MX<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.2.15<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 5.7.44-log-cll-lve<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ❌ Tu servidor no tiene la clase SoapClient activada - puede que algunos plugins de pasarela de pago que utilizan SOAP no funcionen como se espera.<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database

WC Database Version: 8.5.2<br>WC Database Prefix: wpld_<br>Tamaño total de la base de datos: 32.92MB<br>Tamaño de los datos de la base de datos: 24.32MB<br>Tamaño del índice de la base de datos: 8.60MB<br>wpld_woocommerce_sessions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>wpld_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_woocommerce_order_itemmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>wpld_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_actionscheduler_actions: Datos: 5.52MB + Índice: 2.13MB + Motor InnoDB<br>wpld_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_actionscheduler_logs: Datos: 2.52MB + Índice: 3.03MB + Motor InnoDB<br>wpld_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_comments: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB<br>wpld_e_events: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_e_notes: Datos: 0.02MB + Índice: 0.17MB + Motor InnoDB<br>wpld_e_notes_users_relations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>wpld_e_submissions: Datos: 0.02MB + Índice: 0.27MB + Motor InnoDB<br>wpld_e_submissions_actions_log: Datos: 0.02MB + Índice: 0.11MB + Motor InnoDB<br>wpld_e_submissions_values: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_litespeed_url: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM<br>wpld_litespeed_url_file: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM<br>wpld_mailpoet_automations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_mailpoet_automation_runs: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB<br>wpld_mailpoet_automation_run_logs: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>wpld_mailpoet_automation_run_subjects: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_automation_triggers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_mailpoet_automation_versions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_custom_fields: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_dynamic_segment_filters: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_feature_flags: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_forms: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_mailpoet_log: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_mailpoet_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_newsletters: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>wpld_mailpoet_newsletter_links: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>wpld_mailpoet_newsletter_option: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_newsletter_option_fields: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_newsletter_posts: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_newsletter_segment: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_newsletter_templates: Datos: 4.48MB + Índice: 0.00MB + Motor InnoDB<br>wpld_mailpoet_scheduled_tasks: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_scheduled_task_subscribers: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_segments: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_sending_queues: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_settings: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_statistics_bounces: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_mailpoet_statistics_clicks: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>wpld_mailpoet_statistics_forms: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_statistics_newsletters: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_statistics_opens: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB<br>wpld_mailpoet_statistics_unsubscribes: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>wpld_mailpoet_statistics_woocommerce_purchases: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB<br>wpld_mailpoet_stats_notifications: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_subscribers: Datos: 0.02MB + Índice: 0.23MB + Motor InnoDB<br>wpld_mailpoet_subscriber_custom_field: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_subscriber_ips: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_subscriber_segment: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_subscriber_tag: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_mailpoet_tags: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_user_agents: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_mailpoet_user_flags: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_options: Datos: 5.03MB + Índice: 0.08MB + Motor InnoDB<br>wpld_postmeta: Datos: 3.47MB + Índice: 0.16MB + Motor InnoDB<br>wpld_posts: Datos: 1.50MB + Índice: 0.06MB + Motor InnoDB<br>wpld_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_usermeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>wpld_wc_admin_notes: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB<br>wpld_wc_admin_note_actions: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB<br>wpld_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_wc_orders: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM<br>wpld_wc_orders_meta: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM<br>wpld_wc_order_addresses: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM<br>wpld_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_wc_order_operational_data: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM<br>wpld_wc_order_product_lookup: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB<br>wpld_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>wpld_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB<br>wpld_wc_product_attributes_lookup: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_wc_product_download_directories: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB<br>wpld_wc_rate_limits: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>wpld_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>wpld_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB Post Type Counts

attachment: 25<br>customize_changeset: 1<br>elementor_font: 1<br>elementor_library: 4<br>mailpoet_page: 1<br>nav_menu_item: 3<br>page: 12<br>post: 2<br>product: 6<br>revision: 205 Security

Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (4)

Elementor Pro: por Elementor.com – 3.19.2<br>Elementor: por Elementor.com – 3.19.2<br>LiteSpeed Cache: por LiteSpeed Technologies – 6.1<br>WooCommerce: por Automattic – 8.5.2 Inactive Plugins (3)

Akismet Anti-spam: Spam Protection: por Automattic - Anti-spam Team – 5.3.1<br>Hello Dolly: por Matt Mullenweg – 1.7.2<br>MailPoet: por MailPoet – 4.43.0 Settings

API Enabled: –<br>Force SSL: –<br>Currency: MXN ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Base de la tienda: #11 - /shop/<br>Carrito: #12 - /cart/<br>Finalizar compra: #13 - /checkout/<br>Mi cuenta: #14 - /my-account/<br>Términos y condiciones: #3 - /privacy-policy/ Theme

Name: Storefront<br>Version: 4.5.4<br>Author URL: https://woo.com/<br>Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ✔ Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-14 16:53:41 +00:00<br>Options: ✔<br>Notes: 103<br>Onboarding: completed Action Scheduler

Completar: 414<br>Oldest: 2024-01-14 16:27:50 +0000<br>Newest: 2024-02-13 17:25:48 +0000

Fallida: 3<br>Oldest: 2023-08-14 15:36:40 +0000<br>Newest: 2024-01-24 21:27:01 +0000

Pendiente: 2<br>Oldest: 2024-02-14 17:25:48 +0000<br>Newest: 2024-02-14 17:25:48 +0000 Status report information

Generated at: 2024-02-14 16:28:08 +00:00<br>`

Beauty of Code (woo-hc)

(@beautyofcode)

2 years, 3 months ago

Hey there 👋

Thanks for sharing that!

Checking you site, I see what you mean:

When checking the browser console on the checkout page, here is what I see:

It seems there is an AJAX error. Can you please take a look at the below support document, follow the suggestions provided there and see if any of these resolve the issue:

Endless Loading Spinner on the Checkout Page

If the issue persists, let’s check if there are any errors in the WooCommerce logs. Can you please navigate to WooCommerce → Status → Logs and share any errors that are logged there.

Cheers!

Thread Starter

lsuarez22

(@lsuarez22)

2 years, 3 months ago

Thanks for your response! I followed the guide but I don’t know how to fix or try to fix the part where it says Invalid response form an AJAX Call. I tried to look for the index.html on my files manager but didn’t find the file, I have index.php but no html and I don’t understand how can I fix a nonce.

How can I check or fix this?