Plugin Support
Milos
(@miloss84)
Hi there,
Thanks for contacting us and hope you are doing well and having a great day.
To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor and Woocommerce). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.
Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features
Performance features currently in the experimental stage are:
- Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
- Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance
I am looking forward to hearing back from you soon.
Kind regards,
Thank you for the speedy response.
I disabled all the plugins except
Elementor
Woocommerce
ShopBuilder – WooCommerce Builder For Elementor
ShopBuilder Pro – Elementor WooCommerce Builder Addons.
The problem persisted.
Then I disabled ShopBuilder Pro – Elementor WooCommerce Builder Addons, again the issue occurred. But, after disabling ShopBuilder – WooCommerce Builder For Elementor, the order went through. However, disabling the plugin ruined the layout of checkout page.
Please help.
Plugin Support
Milos
(@miloss84)
Hi there,
Thanks for contacting us again, if the issue stoped after deactivating ShopBuilder – WooCommerce Builder For Elementor
Therefore, we highly recommend that you report this issue to the support team for this plugin, so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.
Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist. https://github.com/elementor/elementor/issues
For reference: What do we Support?
Kind regards,