Checkout Page Broken when processing rules

  • Resolved feign3

    (@feign3)


    10 months ago

    Our checkout process is broken when using your plugin. We receive either a “sorry, this product cannot be purchased” message or a broken shopping cart page when the plugin is enabled. The rules were working properly for a long time, then suddenly we realized this error as keeping customers from checking out.

    We’ve tried disabling all rules and leaving the plugin enabled. This eliminates the problem but leaves our gifts not working. We then disabled all rules and created a new one. This also breaks the cart.

    We tried support through your website but the response was very curt and ghosted me after sending me the following messages: “Delete all of rules and check it” and “Disable Them”. I tried repeatedly to get a response after that but was ignored.

    • This topic was modified 10 months ago by feign3.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ithemelandco

    (@ithemelandco)

    9 months, 4 weeks ago

    Dear feign3

    First and foremost, we sincerely apologize for the unacceptable experience you’ve had with our plugin and support team. Your frustration is completely justified .

    What you’ve described is **not the standard we uphold**:

    – The sudden rules failure without warning is unacceptable.

    – The dismissive responses from our support team (“Delete all rules” / “Disable them”) were unprofessional.

    – The lack of follow-up and radio silence is inexcusable.

    We want to make this right immediately:

    1)Priority Technical Support:

    Please contact us directly at [email protected] . We’ll assign a senior technician to diagnose and fix your cart rules **without deleting them**.

    2)Full Investigation:

    We’re urgently reviewing:

    *Why rules failed without warning.

    *Why support failed to escalate your case. (Retrained the support team on complex troubleshooting. )

    3)Refund:

    We’ll process a refund immediately if requested, but we’re confident we can resolve this.

    Please reply here or email us at [email protected] so we can start fixing this **today**. We value your business and are committed to restoring your trust

    • This reply was modified 9 months, 4 weeks ago by ithemelandco.
Viewing 1 replies (of 1 total)

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