checkout page internal server error
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Hi, suddenly I started getting internal server error on one of my site. I configured at my local and tried with all possible ways to track the issue.
Downgrade wordpress, rollback woocommerce, select default wordpress theme, removed all other plugins so just wordpress with default theme and woocommerce. Still same issue…nothing in logs..
I removed all the logs just to make sure I get the recent one logs but no new error logs generated in woo->status->logs
What I can in console is ?wc-ajax=checkout 500 internal server error
https://pasteboard.co/Dr2cNOfO50EO.png
WordPress 6.1.1 tried with downgrade down to 5.9
Woocommerce currently rolledback to 7.0
Woo status shows no issue in server settings
My live site is down from last 2 days…So please any quick help needed. Thanks.
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Please enable wp-debug true in your wp-config.php file. So that we can find out the error
Hi @yumteam ,
Thanks for reaching out!
I understand that your site is down and is encountering a
500 Internal Server Error, is this correct.This is usually caused by a server-side issue however, can be difficult to debug without error logs.
To elaborate on what @gopic2011 has mentioned, we can check your site error logs by getting a readout of what PHP errors might be causing the issue. The best way to do this would be to enable
wp_debug.Please see the documentation here on how to access the
wp-configfile.Then, you can follow the steps in this article to enable debugging.
Additionally, in order to get a better understanding of your sites current environment, could you please share a copy of your sites System Status Report, which you can find via WooCommerce → Status. Select
Get system reportand thenCopy for support.Once you have the debug log, as well as the System status, please could you share the results here.
Cheers!
WordPress Environment WordPress address (URL): https://staging2.professionalfilters.ie Site address (URL): https://staging2.professionalfilters.ie WC Version: 7.3.0 REST API Version: ✔</img> 7.3.0 WC Blocks Version: ✔</img> 9.1.5 Action Scheduler Version: ✔</img> 3.4.0 Log Directory Writable: ✔</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: ✔</img> WP Cron: – Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ✔</img> fsockopen/cURL: ✔</img> SoapClient: ✔</img> DOMDocument: ✔</img> GZip: ✔</img> Multibyte String: ✔</img> Remote Post: ✔</img> Remote Get: ✔</img> Database WC Database Version: 7.3.0 WC Database Prefix: b_wp_ Total Database Size: 22.11MB Database Data Size: 16.42MB Database Index Size: 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b_wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB b_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB b_wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB b_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB b_wp_woocommerce_bundled_itemmeta: Data: 0.22MB + Index: 0.27MB + Engine InnoDB b_wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB b_wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment: 283 cycloneslider: 3 groovy_menu_preset: 1 nav_menu_item: 43 page: 21 post: 2 product: 96 product_variation: 17 revision: 187 seedprod: 2 shop_order: 216 shop_order_refund: 11 tablepress_table: 15 tm_global_cp: 54 wpcf7_contact_form: 2 wpdmpro: 22 wphash_ntf_bar: 1 Security Secure connection (HTTPS): ✔</img> Hide errors from visitors: ❌</img>Error messages should not be shown to visitors. Active Plugins (1) WooCommerce: by Automattic – 7.3.0 Inactive Plugins (32) All in One SEO: by All in One SEO Team – 4.2.9 All in One SEO Pro: by All in One SEO Team – 4.2.9 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.3 Check Conflicts: by ioannup – 1.1.4 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.0 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.6 Contact Form 7: by Takayuki Miyoshi – 5.6.4 Cyclone Slider: by Nico Amarilla – 3.2.0 Download Manager: by W3 Eden Inc. – 3.2.59 Duplicate Menu: by Jonathan Christopher – 0.2.2 Flexible Shipping: by Octolize – 4.16.2 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.10.1 Groovy Menu: by Grooni – 2.2.8.2 HashBar - WordPress Notification Bar: by HasThemes – 1.3.5 Members: by MemberPress – 3.2.2 Porto Theme - Functionality: by P-Themes – 1.5.2 Really Simple SSL: by Really Simple Plugins – 6.0.9 ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.3 SiteGround Optimizer: by SiteGround – 7.3.0 SVG Support: by Benbodhi – 2.5.2 TablePress: by Tobias Bäthge – 1.14 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.17 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.2.1 WooCommerce Product Bundles: by SomewhereWarm – 6.7.3 WooCommerce Stripe Gateway: by WooCommerce – 7.0.2 WooCommerce TM Extra Product Options: by themeComplete – 5.0.12 Woosage: by Vizulate Digital – 2.4.5 WPBakery Page Builder: by Michael M - WPBakery.com – 6.1 WP Downgrade | Specific Core Version: by Reisetiger – 1.2.5 WP Migrate Lite: by Delicious Brains – 2.4.2 WP Rocket: by WP Media – 3.8.8 WP Video Lightbox: by Tips and Tricks HQ Ruhul Amin – 1.9.6 Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #10 - /shop/ Cart: #11 - /cart/ Checkout: #12 - /checkout/ My account: #13 - /my-account/ Terms and conditions: ❌</img> Page not set Theme Name: Twenty Twenty-One Version: 1.4 (update to version 1.7 is available) Author URL: https://ww.wp.xz.cn/ Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔</img> Templates Overrides: – Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ❌</img> Not scheduled Options: ✔</img> Notes: 118 Onboarding: completed Action Scheduler Complete: 387 Oldest: 2023-01-07 19:22:44 +0000 Newest: 2023-02-07 08:39:36 +0000 Pending: 5 Oldest: 2023-02-07 08:47:32 +0000 Newest: 2023-02-10 07:21:18 +0000 Status report information Generated at: 2023-02-07 08:46:52 +00:00 `Disabled all the plugins andd activated default twentytwentyone theme with no luck to fix the issue…
tried in console XHR it shows https://siteurl/?wc-ajax=checkout 500
my live site is down from days…can you guys help to fix this issue asap.
I can share login info and ftp also if required…Thanks.
Hi @yumteam ,
I hear your frustration and would like to point you in the right direction toward getting this resolved.
I can share login info and ftp also if required…Thanks.
Please never share (or offer to share) login credentials here. This is a public forum and for the best interest of your sites security, this should never be shared. Just to add, it can result in your account being banned, as seen in the forum guidelines.
Since performing a full conflict test has made no difference, you can try uninstalling and then reinstalling WooCommerce, to see if this makes any difference.
If the issue persists, I’d suggest reaching out to your host and asking them for the server-side error log. The error logs contain information about the issues that occur on your server, including the cause of a
500 Internal Server Error. These logs can be helpful in identifying the source of the problem and resolving it.Cheers!
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