checkout page issue

  • Resolved hamadgill

    (@hamadgill)


    3 years, 7 months ago

    having an issue with woo commerce checkout once you press place order it says some info needs to be fixed first, after fixing info. the capcha asks to be checked again but it is already ticked from the first time, it won’t allow you to place an order unless you wait for the captcha to expire then you can re-tick the box and place an order.

    • This topic was modified 3 years, 7 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
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  • Plugin Author Elliot Sowersby

    (@elliotvs)

    3 years, 7 months ago

    Hi,

    Thanks for the message.

    Would you be able to send me a link to your site/checkout so I can take a look?

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 7 months ago

    Did you get the link?

    Plugin Author Elliot Sowersby

    (@elliotvs)

    3 years, 7 months ago

    Hi,

    Got the link thanks.

    So to clarify, is your issue that if you click “Place Order” but then get an error (for example missing payment details), then click “Place Order” again it says the recaptcha failed but it doesn’t let you tick it again?

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 7 months ago

    Yes it says recapctha failed but the box shows it’s already done , you can’t do the repactha again until it expire. Then you can place an order once you redo the recapctha .

    Plugin Author Elliot Sowersby

    (@elliotvs)

    3 years, 7 months ago

    Hi,

    Please could you update to version 1.2.2 and give it another try now?

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 7 months ago

    Seems to be working good now, the captcha resets now instead of waiting to expire . Once summiting and having wrong info .

    Plugin Author Elliot Sowersby

    (@elliotvs)

    3 years, 7 months ago

    OK great, thanks for letting me know! 👍

    Would be much appreciated if you could leave a review of the plugin here: https://ww.wp.xz.cn/support/plugin/recaptcha-woo/reviews/#new-post

    All the best!

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 7 months ago

    I noticed one more issue , on the woo commerce login page on smaller mobile screens the recapctha over flows on the right side and causes the page to break layout , the recaptcha isn’t able to resize and if I move it over to the left it still causes the page to over flow .

    Plugin Author Elliot Sowersby

    (@elliotvs)

    3 years, 7 months ago

    Hi,

    Thanks for the info, I’ll take a look into fixing this on mobile.

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 6 months ago

    A couple more features/issue that if you could add would make the plugins perfect. Make the recapctha box compact size so it fits in the login boxes and also add an option to disable Submit until recapctha is clicked so when using auto fill it doesn’t submit before even being able to click recaptcha.

    Thanks

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 5 months ago

    seems to an issue its not displaying on wordpress login page , works on woo commmerce . tried to click and un click box no luck.

    Plugin Author Elliot Sowersby

    (@elliotvs)

    3 years, 5 months ago

    Hi,

    Please could you make sure you are using the latest version of the plugin, and have completed the “TEST API RESPONSE” at the top of the settings page?

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 5 months ago

    yes I made sure , it works and functional on woo checkout and login. Just doesn’t display on WP login

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 5 months ago

    i am really sorry , it works now I clicked the recaptcha box but didn’t click test on the settings page .

    Thank you for the quick reply

    Thread Starter hamadgill

    (@hamadgill)

    3 years, 4 months ago

    The original issue with the captcha getting an error even though it is clicked , is happening on the checkout page . shows error but the captcha is already clicked. wont allow you to place order until it expires. guess its not invalidating once getting error messages from other fields.

    thank you

Viewing 15 replies - 1 through 15 (of 17 total)
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