Checkout page won’t scroll

  • Resolved perthjay85

    (@perthjay85)


    6 years, 1 month ago

    Hi there,
    I have only just noticed that when I enter the checkout process on my website the checkout page will not scroll. All other pages on the website seem to work.

    The only way to see the fields to fill out is by zooming the computer screen right out.

    I have tried the live preview of other shop themes and they all seem to have the same problem so I do not think it applies to the the shop theme.

    If anyone can help it would be brilliant.

    Cheers,
    Jay.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Peter Lawrenson

    (@lorro)

    6 years, 1 month ago

    The problem is coming from your theme. Ensure you have the up-to-date version of your theme. Temporarily deactivate all plugins except WooCommerce. If you still have the issue, ask the theme’s support service.

    As a temporary fix, try this custom css:

    body {
  overflow: auto !important;
}

    Custom css can be entered at
    Dashboard > appearance > Customize > additional CSS

    Thread Starter perthjay85

    (@perthjay85)

    6 years, 1 month ago

    Hi lorro,

    Thank you very much for getting back to me so promptly.
    I think this actually happened because I updated the theme to the current one.

    I have also contacted the person that created the theme but they have yet to get back to me.

    I have also performed your temporary fix and that seems to have sorted the issue.

    Once again thank you very much.

    Cheers,
    Jay.

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    6 years, 1 month ago

    Marking this as solved, as this is a theme issue, and there’s a temporary fix in place.

Viewing 3 replies - 1 through 3 (of 3 total)

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