Checkout – Place Order Error

  • Resolved Soma

    (@jembatan)


    6 years, 1 month ago

    Hi everyone,
    I need help. I have been searching for days for this solution. I have this error that says “Internal Server Error” when I click “Place Order” button on the checkout page. When I click the button again, it says “Sorry, your session has expired. Return to shop”. These exact errors happen both in my live and local sites. So far, I’ve tried deactivate other plugins, changed a theme, activate wp_debug with no success. I am sure what to do now. Please help.

    Thank you very much!

    • This topic was modified 6 years, 1 month ago by Soma.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • AJ a11n

    (@amandasjackson)

    6 years, 1 month ago

    Hi @jembatan

    I visited the site and tested the checkout, but could not reproduce the error that you have reported. I was able to checkout without issue

    ![Screenshot](https://d.pr/i/27Ktpz+)
    Screenshot direct link: https://d.pr/i/27Ktpz

    Is this still happening? If so, can you provide exact steps and a screenshot of where this error happens?

    Thread Starter Soma

    (@jembatan)

    6 years, 1 month ago

    Hi Amanda,
    thank you so much for your quick reply. Yes, with that theme, but when I try it with Twenty Twenty theme, it doesn’t work. I tried it with Twenty Seventeen, but it worked well. Strangely, when I activated the Twenty Twenty again, it works for some. I tested with a few devices, mostly work, but problems still occur sometimes. I couldn’t screenshot, but the message was “Sorry, your session has expired. Return to shop”. Can you help me try this and see if this works this time? This is the link: jembatanbahasa.com/shop/

    Thank you.

    AJ a11n

    (@amandasjackson)

    6 years, 1 month ago

    Hi @jembatan

    I’m sorry, but I am still not able to reproduce the issue that you are reporting. As you can see, I am able to proceed to payment from the checkout without an issue


    Link to image: https://d.pr/i/IVoFki

    I’d recommend reaching out to your hosting to see if they have any logs for your site that could provide further information on why this is happening for you intermittently.

    Plugin Support EtienneP a11n

    (@etiennep)

    6 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter Soma

    (@jembatan)

    6 years, 1 month ago

    Thanks Etienne. It’s all good now. Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

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