Checkout shipping methods error

Resolved monicaamb12
(@monicaamb12)

2 years, 4 months ago

Hello, I have a serious problem. You cannot make purchases on my website. This message appears: There are no shipping method options available.

I don’t understand, I have shipping methods configured.

Can you help me?

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Shameem – a11n
(@shameemreza)

2 years, 4 months ago

Hi @monicaamb12,

I replicated the issue on your website using a random address in Spain.

However, the error message you see typically appears when the system can’t find a suitable shipping method for the customer’s location. It’s possible that the shipping zones you’ve configured don’t cover the location of the customers trying to make purchases.

Please check your shipping zones and methods to ensure they cover all the regions you want to ship to.

Additionally, are you using any plugins or thrid party services for your shipping? Could you please share a screenshot of your shipping zone and method settings? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Thread Starter monicaamb12
(@monicaamb12)

2 years, 4 months ago

Thank you very much Shameem,

I am not using any thrid party plugin for shipping I think.
anastas10s
(@anastas10s)

2 years, 4 months ago
Hi there @monicaamb12 👋

Thank you for reaching back, with further details on this.

It appears in the screenshots that while the shipping option is named envio gratuito, it is actually set up as flat rate.

Feel free to delete that shipping method, for España, and create a new one.

The two screenshots, below, showcase the options that need to be selected.

Step 1 of 2. Direct link to image: https://snipboard.io/Z6JgXt.jpg

Step 2 of 2. Direct link to image: https://snipboard.io/j7gA5Y.jpg

After doing so, I gather that free shipping will be made available for España peninsula, when an address from there is entered.

For further reference, feel free to check out the documentation on setting up shipping zones, linked here, for your convenience.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.
- This reply was modified 2 years, 4 months ago by anastas10s. Reason: added documentation link
Thread Starter monicaamb12
(@monicaamb12)

2 years, 4 months ago

Oh! It is working now I think.

So I was having a conflict with Flat rate.

THANK YOU VERY MUCH

Plugin Support Shameem – a11n
(@shameemreza)

2 years, 4 months ago

Hi @monicaamb12,

I’m glad we were able to help!

I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if you have a few minutes, we’d love it if you could leave us a review here.

Thanks!