Order-received sum wrong until recalc in admin dashboard

  • Resolved Michael Homeister

    (@hummelpups)


    7 months, 3 weeks ago

    Hey, we have a problem using the plugin.

    We added 2% discount when paying with bank transfer. In the cart everything is calculated correctly but when a confirm the order, the price shown is off by about 1,50€

    i can’t see why this is, the calculation is just wrong. After clicking “Recalculate” in the dashboard order view, the right amount is calculated but the problem is the initial wrong value. Our customers send the money based on the order-received screen or email and in both these views, the sum is wrong.

    Can someone help us?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support komal-maru

    (@komal-maru)

    7 months, 2 weeks ago

    Hi @hummelpups,

    Thank you for sharing the screenshots of the Order Received page and Edit Order page.

    Could you please share the screenshots of the settings configured in our plugin along with a video demonstrating the issue on your site? This will help me replicate the issue on my end.

    Alternatively, if possible, please email us at ‘support at tychesoftwares dot com’ with the details and temporary admin credentials so we can troubleshoot the issue directly on your site. Your assistance with this is greatly appreciated!

Viewing 1 replies (of 1 total)

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