Checkout with active Plugin not working

  • Resolved JakeRupp

    (@jakerupp)


    7 years, 11 months ago

    Hey,

    when I activate the plugin, my checkout page is not working properly. The payment and order overview section contains a never ending spinner.

    I will let the plugin active, that you can check the behaviour. Hope you can have a quick view on that, so that my shop can work again 🙂

    Big thanks for your effort and work!

    Thanks and Regards
    Christoph

    PS: stipe payment is in testmode if you need to “buy” something

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    Hi Christoph,

    Sorry, I was not able to look at your site in the past days.
    I can also see that you have now added the GTM snippet manually.

    If you would like to test what is happening using my plugin, I am now here to help.

    Thread Starter JakeRupp

    (@jakerupp)

    7 years, 11 months ago

    Hey Thomas,

    thanks for your reply and your offer to help!

    Right, I added the GTM snipped manually. Furthermore the plugin is now active again and you can see the behaviour described above.

    Thanks again for your support!

    Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    Just checking your site again…. hold on ….

    Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    What placement option are you using?

    For some reason, the HTML code of the GTM container is returned in some network requests where no HTML code is expected blocking element of the checkout page to update correctly.

    I assume it is not “codeless” but on your site, it seems to me safe to use this setting

    Thread Starter JakeRupp

    (@jakerupp)

    7 years, 11 months ago

    Currently I am using the option “custom”. I copied the header.php to my child theme and added the mentioned php snipped.

    If I get you right, you are saying I should try using the option “codeless” – right?

    Thanks and Regards

    Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    Yes, and also remove any code additions

    Thread Starter JakeRupp

    (@jakerupp)

    7 years, 11 months ago

    Hey,

    so took, some time, because I did an backup before the change 🙂

    I removed the header.php with the additonal php snipped from the child theme. Furthermore I changed the implementation option from “cutstom” to “codeless”.

    Looks like the problem still exists.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    Let me check this again…

    Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    Something if definitely changing the way things work:

    On your site, the noscript part of the GTM snippet is added into the wrong place. Could you check every theme file for the occurrences of gtm4wp_the_gtm_tag()?
    The same code executes during ajax calls making a mess.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    One more thing: if you find no other instances of gtm4wp_the_gtm_tag() then probably the function get_headers() is called somewhere where it shouldn’t.

    Thread Starter JakeRupp

    (@jakerupp)

    7 years, 11 months ago

    THANK YOU SO MUCH!

    This was the right hint. I found another gtm4wp tag within my functions.php. I deleted that one and now it’s working.

    Sorry, for taking your time for so stupid failures, but I am now so happy that the plugin is working!

    Again thank you so much for your help and for the work you are doing, this is simply amazing!

    All the best
    Christoph

    Thread Starter JakeRupp

    (@jakerupp)

    7 years, 11 months ago

    Issue resolved.

    Plugin Author Thomas Geiger

    (@duracelltomi)

    7 years, 11 months ago

    You are welcome 🙂

Viewing 13 replies - 1 through 13 (of 13 total)

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