Children value is required

  • Resolved sjcit

    (@sjcit)


    5 years, 5 months ago

    I tried to change the root password of our website and when click “Update profile” button, it prompted “Children value is required” but the field is empty.
    What can I do?
    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 5 months ago

    >> I tried to change the root password of our website <<

    What do you mean by that? Please explain the steps you took.

    Thread Starter sjcit

    (@sjcit)

    5 years, 5 months ago

    Thanks for your help.
    I login to our website’s admin page running WordPress 5.1.8 with root id (the only id we have) and choose User”, “Edit” to modify the account. Under “Your Profile”, “Account Management”, I click “Generate Password” to generate a new pw. After that, I click “Update Profile” at the bottom and it returned to the part “Parent Data” and showed “Children value is required” but nothing is in the list next to it. So I can’t update the new password.
    Please help.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 5 months ago

    It seems like you’re using a plugin to add custom user profile data. Do you know what plugin that is?

    Thread Starter sjcit

    (@sjcit)

    5 years, 5 months ago

    Hi Steven,
    Thanks for your help.
    I think the plugin for control the user profile is “Members” and its version is 3.1.3 (sorry that the plugin maybe installed by our ex-staffs).
    Should I need to contact them instead?
    Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 5 months ago

    Yes, they’re in the best position to help you.

    Thread Starter sjcit

    (@sjcit)

    5 years, 4 months ago

    Hi Steven,
    The plugins side “Members” said this is not their problem.
    Can you help to look into it again?
    The screen shot is as below:
    https://drive.google.com/file/d/1DLSTXHikBmxPheHaTe6D53mHVpAv1xoa/view?usp=sharing

    Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 4 months ago

    It’s an issue with some plugin. When you disable plugins, which makes that part of the user page go away?

    Thread Starter sjcit

    (@sjcit)

    5 years, 4 months ago

    Hi Steven,
    Thanks for your help, I will try to see which plugin(s) have cause this issue.

    • This reply was modified 5 years, 4 months ago by sjcit.
Viewing 8 replies - 1 through 8 (of 8 total)

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