Thread Starter
kerli
(@kerli)
Hello, thanks for the reply!
Unfortunately it didn’t work. What else could be the problem?
Hi @kerli
According to the LifterLMS System report, this might be an issue with a cache plugin. Could you try clearing your cache to see if this helps resolve the issue?
If you still have an issue, please submit a ticket here: https://lifterlms.com/docs/get-support/ since you have our premium plugins then we should be able to provide better support for you when you submit a ticket.
Thank you 🙂
Thread Starter
kerli
(@kerli)
I don’t have premium support. I accessed the account and says that I need to buy premium support.
Hi @kerli
According to your LifterLMS System Report(https://imgur.com/a/Vovi7qx), you have some of our premium add-ons such as LifterLMS WooCommerce, LifterLMS PayPal Gateway, LifterLMS Advanced Videos, LifterLMS Assignments.
Possession of this add-on means you must have purchased it, which gives you access to our support in order to further help you with this issue.
Thank you 🙂
Thread Starter
kerli
(@kerli)
I understood!
The site was created by someone else, I don’t know what the account’s email is. Can you help me find out?
Hi @kerli
Unfortunately, we can’t help with this.
Sorry, we can’t help you here.
Thank you 🙂