CleanTalk Blocking payments – Spam

  • Resolved lindswa

    (@lindswa)


    6 months, 1 week ago

    Everyone who has tried to make purchases this week has been blocked as spam. They have sent me screen shots of it saying “forbidden” or “form subittmed to often try again in a bit”. one person said they tried for 3 days before reaching out to me. I have been manually approving them as not spam. What is going on? I have read through the help docs and tried to adjust the advance settings, clear the cache but no change.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    6 months, 1 week ago

    Hello @lindswa,

    We’ve analyzed your Anti-Spam feedback. Most likely, your site uses a caching plugin, and some visitor parameters are transmitted incorrectly. It causes some incorrect filtering.
    Please do the following:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —>
    —> set the option “Use Anti-Spam by CleanTalk JavaScript library” to “On” —>
    —> Save Changes.

    Add our scripts to the exclusion in the caching plugin: /wp-content/plugins/cleantalk-spam-protect/js
    And set the cache refresh time to 24 hours or less and clear the cache.

    Did it help you?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    6 months, 1 week ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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