Hello @golfball-uhu
The issue occurs because some of the CleanTalk Anti-Spam data on your website is being cached. Please follow these steps:
- In WordPress Admin → Settings → Anti-Spam by CleanTalk → Advanced settings:
— Set “Set cookies” to Auto
— Set “Use Anti-Spam by CleanTalk JavaScript library” to On
— Click Save Changes
- Please configure WP Rocket according to our recommendations:
https://cleantalk.org/help/cleantalk-and-wp-rocket
- Make sure the cache lifespan in WP Rocket is 24 hours or less — this is very important for correct Anti-Spam behavior.
WP Rocket documentation:
https://docs.wp-rocket.me/article/78-how-often-is-the-cache-updated
- Clear all caches:
— WP Rocket cache
— Website/server cache
— CDN cache (if used)
After applying these steps, please monitor the Anti-Spam logs here: https://cleantalk.org/my/show_requests.
If any new false positives appear, just let us know — we’re here to help.
Hi,
that´s a lot of settings to change!
1.) those settings already existed
2.) disable the ‘Activate Preloading ….This significantly worsens the loading times for my site – this doesn’t seem like a good suggestion in terms of usability + I never had JavaScript error Uncaught ReferenceError: ctPublicFunctions is not defined…so why would I change something in my settings for Delay JavaScript execution?
3.) cache lifespan in WP Rocket is 24 hours or less
4.) done
Regards
Hello @golfball-uhu,
Please observe for a while and let us know if the issue persists.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
It happened again…so it´s not resolved!!!
This plugin costs me money.
Hello @golfball-uhu,
We apologize for this issue and the inconvenience it caused.
Please try this:
WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Store data in the website database (alternative mechanism)” —> Save Changes.
After that, please clear the cache on your website again.
Did it help you?
thx for getting back to me so fast.
I did the changes….
“Did it help you?”…how would I know? I´m not the customer!
Regards
