Cleantalk Malware Scanner Not Working

  • Resolved bigbear48858

    (@bigbear48858)


    5 years, 6 months ago

    I have cleantalk security on a few websites. But one of the websites it will not run, when I goto settings it just sits there spinning on the malware scanner. Never completes a scan.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    5 years, 6 months ago

    Hello.
    Could you please reactivate the Security plugin with the “Complete deactivation” option enabled:
    1. Please, make sure you have the latest version of the plugin installed – Version 2.58.1. If not, follow these steps, but after the fourth step, delete the plugin and install the latest version.
    2. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab)
    3. Check the last settings “Complete deactivation” and save changes.
    4. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    5. Then activate it.
    Let us know if it helped?

    • This reply was modified 5 years, 6 months ago by katereji.
    Thread Starter bigbear48858

    (@bigbear48858)

    5 years, 6 months ago

    I’ve walked thru all of this with the same results. I have found it’s conflicting with my wp shopazon plugin I use to create my amazon affiliate store. If I deactivate my wp shopazon plugin everything works fine, if I activate the plugin, it breaks cleantalk and all it does is spin on the malware scanner. Am not sure what to do, I need the wp shopazon plugin for my site.

    Plugin Author alexandergull

    (@alexandergull)

    5 years, 6 months ago

    Hello.
    I create a task for the development group.
    We will contact you this week.
    Best regards,

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 6 months ago

    Hello,

    We were not able to find wp shopazon for tests. For further investigation please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

Viewing 4 replies - 1 through 4 (of 4 total)

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