Cleantalk plugin does not work

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  • Plugin Support sergecleantalk

    (@sergecleantalk)

    1 week, 6 days ago

    Hello,

    Please try the following:

    1. Change the ‘Use WordPress HTTP API’ option:

    WordPress Dashboard → Settings → Anti-Spam by CleanTalk → Advanced settings → change the ‘Use WordPress HTTP API’ option → Save Changes.

    1. Check if our IPs are available from your web server: https://cleantalk.org/help/cleantalk-servers-ip-addresses (points 1-3).
    2. Check if CURL support and allow_url_fopen (in php.ini) options are available and enabled on your web server. You can ask your webmaster or your hosting provider about this.

    After each action, click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears, and refresh the page. Also, it is highly recommended to clear the website cache before synchronization.

    Please let us know the results.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    3 days, 11 hours ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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