Clear Cache

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jamie P.

    (@jamiepineda)

    2 weeks, 2 days ago

    Hi @boabo

    We’re sorry to hear your popup won’t update.

    Could you share the link to the page where we can check the popup?

    You can send us a message here if you wish to share it privately.

    Please also try the following steps to isolate the issue:

    1. Retest using a private or incognito window with no active browser extensions.
    2. Disable any optimization or minification plugins.
    3. Clear all caches, including your browser (on all devices), caching plugins, and server/CDN caches. Here’s a helpful guide: https://ww.wp.xz.cn/documentation/article/faq-i-make-changes-and-nothing-happens/

    We look forward to your reply.

    Thread Starter boabo

    (@boabo)

    2 weeks, 2 days ago

    1. didn’t solve the issue
    2. not followed
    3. cache plugin solved the issue (not browser cache)

    However, instead of clearing a whole site, a specific url with popmake id should be fine to do the job. That’s how most cache plugins work anyway. Thanks

    Plugin Support Kim L

    (@kimmyx)

    2 weeks, 1 day ago

    Hi @boabo,

    Thanks for the response!

    We’re glad purging the cache from your caching plugin worked. Some of them often have very strict/tight rules for caching, so you might want to check the settings.

    If the issue reappears, please let us know. 🙏

Viewing 3 replies - 1 through 3 (of 3 total)

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