Click Tracking Not Working

  • Resolved adxp

    (@psychosis51)


    6 years, 5 months ago

    Hello!

    We have an ad on our homepage that is a simple HTML with a Direct Link and a Banner image.

    Despite trying different Plugin Settings related to jQuery, disabling all plugins, it fails to Track Clicks on these.

    The plugin looks amazing and we’d really like to use it as long as it functions as described.

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter adxp

    (@psychosis51)

    6 years, 5 months ago

    It’s also worth mentioning that Click Tracking is Enabled for this ad, and is also enabled via the Plugin Settings.

    Thanks!

    Plugin Author Arnan

    (@adegans)

    6 years, 5 months ago

    Html adverts can usually not be tracked by AdRotate its tracker.
    This is because there is no <a> tag in the adcode.

    Most html(5) adverts have their own tracking.

    Thread Starter adxp

    (@psychosis51)

    6 years, 5 months ago

    This is how the advert HTML output looks like in the example we sent:

    
<div class="a-single a-22">
<a class="gofollow" data-track="MjIsMCwxLDEw" href="http://www.i***a.it/" target="_blank">
<img src="https://g***r.travel/wp-content/uploads/2019/12/Gap-Y***r-Website-Horizontal-Banner.jpg">
</a>
</div>

    There is data-track variable. There is <a> tag.
    We tried loading jquery.adrotate.clicktracker.js on the footer too, with no luck.
    Can you please advise a bit more specifically?
    Your help will be truly appreciated.

    • This reply was modified 6 years, 5 months ago by adxp.
    • This reply was modified 6 years, 5 months ago by adxp.
    • This reply was modified 6 years, 5 months ago by adxp.
    Plugin Author Arnan

    (@adegans)

    6 years, 5 months ago

    Oh like so, I thought you meant a different banner.
    If you look at the dashboard in Manage Adverts, what does it show for stats? 0’s or –‘s?

    And on the site, where the advert shows, if you open the browser inspector/debug console, does it show any javascript errors?

    Thread Starter adxp

    (@psychosis51)

    6 years, 5 months ago

    Thank you for getting back!

    The stats for this specific banner (ID 22):
    Shown: 1703
    Today: 58

    Clicks: 0
    Today: 0

    CTR: 0

    It’s the same for all banners.
    It does track how many times it was displayed, but not the clicks.

    Unfortunately, no errors show up in the browser console, when clicking.

    We tried disabling all plugins, without luck.

    Your advise is truly appreciated.

    Let me know if you need further details.

    Thread Starter adxp

    (@psychosis51)

    6 years, 5 months ago

    I didn’t hear a reply from you, but it’s marked as Resolved?

Viewing 6 replies - 1 through 6 (of 6 total)

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