Client account disapeared

  • Resolved Charlélie

    (@charlelie01)


    5 months ago

    Hello there, I wish to know how can we filter a special event to understand something weird happened ? We have some clients account who disapeared. And I wish to know with your log solution what’s happened and when. Thanks a lot

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    4 months, 3 weeks ago

    Hello @charlelie01 👋

    If WP Activity Log was active at the time and the users were deleted through WordPress by a logged-in user, the plugin should have recorded Event ID 4007, which is triggered whenever a user deletes another user. This event shows who performed the action and exactly when it happened.

    You can use the search field in the activity log to filter by event ID 4007 so that you can check whether there are events of such kind which will tell you when and who deleted the user.

    If you don’t see this event, it usually means the users were removed outside of WordPress (for example directly from the database, via a script, cron job, or hosting tool), or the plugin was not active at that time.

    I hope this helps in your investigation!

    Thread Starter Charlélie

    (@charlelie01)

    4 months, 2 weeks ago

    Hello there, sorry for the late reply, there is no event like this and the plugin was enable so I will talk with my host. Thanks for the help

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