Client Blocked Their IP

  • Resolved espressivo

    (@espressivo)


    4 years, 10 months ago

    I have a client who forgot their password and locked themself out. Now they are permanently blocked. I went in and white-listed their IP but they are still blocked. How do I fix this? I had to deactivate the plugin for now.

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  • nlpro

    (@nlpro)

    4 years, 10 months ago

    Hi @espressivo

    Whitelisting probably won’t help if their IP got (permanently) banned.

    Assuming the latest plugin release (8.0.1) is being used you can remove the ban from the Security > Dashboard page. Simply select the IP in the Banned Users card and click on the Remove Ban link.

    +++++ To prevent any confusion, I’m not iThemes +++++

    Thread Starter espressivo

    (@espressivo)

    4 years, 10 months ago

    Thanks! That did it!

Viewing 2 replies - 1 through 2 (of 2 total)

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