Client ID required message

  • Resolved Djulley

    (@heydjude)


    1 year, 1 month ago

    Hi,

    Trying to setup BookingPress plugin for a client. When a customer books an appointment, user is shown a message briefly – Client ID is Required (in red – see image below) – on the top of Booking Summary screen.

    Using Chrome and the site is running the latest wordpress. Using SMTP for the email notifications function.

    I’m unable to figure out what I need to add and where on the plugin or some other place. How do I make this message go away? Could you please help?

    • This topic was modified 1 year, 1 month ago by Djulley.
    • This topic was modified 1 year, 1 month ago by Djulley.
    • This topic was modified 1 year, 1 month ago by Djulley.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dimplemodi

    (@dimplemodi)

    1 year, 1 month ago

    Hello,

    The issue you’re encountering with the “Client ID is Required” message likely stems from enabling the PayPal payment method in BookingPress > Settings > Payments without fully configuring it.

    To resolve this:

    1. Go to BookingPress > Settings > Payments.  
    2. Check if PayPal is enabled.  
    3. If it is enabled but the Client ID (and possibly Client Secret) fields are left empty, that’s what’s triggering the error message.  
    4. To fix it, you can either:  
       – Enter valid PayPal credentials (Client ID and Client Secret), or  
       – Simply disable the PayPal option, clear any entered data, and save the settings.

    Once done, that message should no longer appear. Also, if you haven’t updated the plugin to the latest version 1.1.32 yet, I would suggest doing so.

    Please note that this forum is only intended for support related to the free/lite version of BookingPress. If you’re using the paid version, kindly reach out to us via our official support portal here: https://www.bookingpressplugin.com/manage-tickets/ so we can assist you further.

    Let me know how it goes or if anything else comes up.

    Thanks,  
    Dimple

    Thread Starter Djulley

    (@heydjude)

    1 year, 1 month ago

    Hi Dimple,

    Thanks for your response. I updated the app to 1.1.32 from your website and checked again, with Paypal disabled and no entries in any of the paypal fields. The client ID message is still recurring and pops up everytime.

    You may want to get this checked by your team. This is a decent plugin but I suspect a number of bugs still need to be resolved by the devs.

Viewing 2 replies - 1 through 2 (of 2 total)

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