Client Notification Template not working

My Client Notification emails are being sent to me instead of the client. I copied exactly like the demo except for [email protected] which is replaced with my email.
https://ww.wp.xz.cn/support/plugin/contact-bank/#new-topic-0

I’m using version 3.0.28

Also, I noticed 3 months ago someone posted with the same client notification error but there were no responses to their post.

Please advise.

Thank you.

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