[client-portal] shortcode not working
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Hi,
First of all thank you for reading me I really hope you can fix my problem.
I do not manage to access any private page.
Here is what I have done so far:
– I installed the pluging Profile Builder.
– I created a page with the [wppb-register] shortcode
– I created another page with the [wppb-login] shortcode and added the redirect_url parameter like this:[wppb-login redirect_url=”http://www.yourdomain.com/private-page”%5D
Of course I changed http://www.yourdomain.com/ with my actual domain.– I created the page I want to be redirected to, so this one: mydomain.com/private-page and I added to that page the [client-portal] shortcode.
If I understood well, once I register for example “user A”, I need to create a private page for user A, and once I log in as user A, I should be redirected to mydomain.com/private-page (as I set it in [wppb-login redirect_url=”http://www.yourdomain.com/private-page”%5D) and since it contains the [client-portal] shortcode, I should arrive on the private page of the user logged in so here, user A.
I successfully registered an account for user A.
Afterwards, I went in my dashboard > users > client portal settings > Generate pages for existing users. It was also successful as I could now see the private page of User A. I edited it by basically just adding an image to it, and updated the page.
I went back on my website, logged out and logged in as User A. After I logged in, I was automatically redirected to the page I set in the redirect_url parameter so mydomain.com/private-page.
Since that page contains the [client-portal] shortcode, technically I should have been redirected to the private page of User A, but here is my problem, I am not. I only have a normal page, with default setting of my theme so a blank page with its heading and that’s it. If I were on the private page of User A, I should be able to see the image I added.
Please, could you find where’s my error?
Thank you so much!
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Hi there,
So what about if you are logged in as user A and simply visit the page with the [client-portal] shortcode?
Is the problem still present?
Because if so, then it has nothing to do with Profile Builder and the other redirect.
So, you visit the page with the [client-portal] shortcode and it stays there? What do you see in the URL? Or does it redirect to the private page URL but it looks wrong?
Does it help if you create a new page with the the [client-portal] shortcode? Do other shortcodes work on that page?
Best of regards,
GabrielSo what about if you are logged in as user A and simply visit the page with the [client-portal] shortcode?
Whether I just visit the page, or be redirected to it, it’s the same one: a simple blank page with its title. So it’s not a problem of redirection but just my page that won’t display the shortcode.
What do you see in the URL?
URL is mydomain/private-page/ (“private page” is just the name of the page, not the actual private page)
Or does it redirect to the private page URL but it looks wrong?
It doesn’t.
Does it help if you create a new page with the the [client-portal] shortcode? Do other shortcodes work on that page?
I tried with another page, same thing happpening. I tried another shortcode, it works.
What’s interesting is that when I am logged out and visit the page, I get this : “Please log in in order to access the client portal.” but once I am logged in (whether redirected or simply visiting) I get nothing, just that same blank page.Thank you so much for trying to help and your quick reply 🙂
I keep trying all kinds of way, like creating one single page with first the [wppb-login] shortcode, and after the [client-portal] shortcode.
Logged out, the [wppb-login] works, with the “email” and “password” fields, and under it I can see : “Please log in in order to access the client portal.” which means that at that moment the [client-portal] shortcode is working.
And as usual, once I log in, the page refreshes and it shows nothing except this : “You are currently logged in as user A. Log out”
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