Client’s Visual Editor is missing specific buttons?

  • Anonymous User 7871025

    (@anonymized-7871025)


    6 years, 3 months ago

    One of our clients has a site which is showing some unusual behaviour within the wordpress Visual Editor – specifically, what appear to be random icons which impact on the usability are missing? From what i (think i) understand this relates to wordpress – not the theme of their choice?

    Wordpress version is 5.3.2, apparently.

    i have uploaded an image with a simple comparison of what we are seeing here:

    Comparison of Visual Editor

    Sure would appreciate any ideas from folks who have experienced this before.

Viewing 2 replies - 1 through 2 (of 2 total)
  • lisa

    (@contentiskey)

    6 years, 3 months ago

    rule out possible plugin/theme conflict:

    install health check plugin which can be used in troubleshooting mode to deactivate all plugins and theme
    might help narrow down the source of the issue
    https://ww.wp.xz.cn/plugins/health-check/

    Thread Starter Anonymous User 7871025

    (@anonymized-7871025)

    6 years, 2 months ago

    Thanks for your reply! The issue was in fact a separate piece of PHP that was causing these WYSIWYG elements to hide –

    Within ‘functions.php’ I found an additional PHP file included (Line 428)

    require get_stylesheet_directory() . ‘/poweredby******.php’;

    After disabling this file, we get our additional menu items back.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Client’s Visual Editor is missing specific buttons?’ is closed to new replies.