• Resolved sibichan

    (@sibichan)


    Once the visitor closes this app I need to show the popup only after 35 days.

    In Beviour setting , i selected like below

    Choose what will happen when a visitor closes your pop-up > Do not show this post/page > Reset this after 35 days

    But no popup showing now.

    Settings is attached here https://pastebin.com/1R3Gdvtj

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @sibichan

    I hope you are doing well today.

    I made a test on my lab site with your popup with only small change to show pop up after 10sec and it works well.

    I also visited your site and based on your site source it seems that Reset is not setup after 35 days, but after 1 day.

    In 1st place please clear your site cache and any server-side cache.

    Later on follow this guide to see does anything on site could affect Hustle to work in correct way:

    1. create a test page, example: /test/
    2. duplicate your popup and show it only on /test/ page
    3. set up Reset for 10sec and see does pop up will show up after 10sec

    If not, this will confirm that something on site affect Hustle to work incorrectly and full plugin conflict test will be required in this case.

    Kind Regards,
    Kris

    Thread Starter sibichan

    (@sibichan)

    I also visited your site and based on your site source it seems that Reset is not setup after 35 days, but after 1 day.

    Sorry. I didnt get this. If you check the pastebin code above, we can see

    “expiration”: “35”,

    Is this not ok ?

    Please send me a settings screenshot for 35 days. So I can follow the same settings like yours

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @sibichan,

    Just to be sure what’s the expected behaviour you are looking to achieve?

    Asking specifically because the current configuration you have is the following:

    Screenshot at 18:12:26.png

    The above setting would mean that users will encounter the popup once on every new page. The 35 days will only work if the user visits the same page again.

    If you don’t want users to see the popup after they close it then you’ll need to use “Do not show this pop-up across the site” option instead.

    Please check the following doc for more info:
    https://wpmudev.com/docs/wpmu-dev-plugins/hustle/#creating-modules-behavior

    Sorry. I didnt get this. If you check the pastebin code above, we can see

    What we meant is there seem to be visibility conditions present on your Hustle popup that is different when compared to the export you have shared. Either it’s a cache or you have recently changed the visibility condition of the popup.

    Would recommend clearing the cache if there isn’t any change mode on the visibility conditions and see whether it works fine.

    I don’t see you mention about clearing the cache so please do let us know how that goes.

    Kind Regards,

    Nithin

    Thread Starter sibichan

    (@sibichan)

    I already set the Visibilty. So the pop will only show in home page

    I need to show the popup only after 35 days if the visitor closes it. For that i changed the settings like this.

    Is this correct ?

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @sibichan

    Based on your above screenshots it is correct, just an important note is the plugin will use a cookie to validate this, in case the user clears the cache or use a different browser PopUp will be visible again for that user.

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @sibichan ,

    We haven’t heard from you for 2 weeks now, so it looks like you no longer need our assistance.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 6 replies - 1 through 6 (of 6 total)

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