Closing Button is not shown | ww.wp.xz.cn

Resolved post553
(@post553)

3 years, 12 months ago

An annoying problem appears with your new update. I’m used to showing the “close” button with a few seconds delay. That doesn’t work anymore. The button is only shown if I enter a delay of “0 sec”. Can you fix the bug or give me a link to restore the old version? Thanks!

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Sygnoos Support
(@sygnoossupport)

3 years, 11 months ago

Dear @post553,

We are sorry to hear that you are facing issues.
May we kindly ask you to provide us with the following information so that we can investigate the issue:

1. The website URL, where the popup is supposed to trigger

2. The System Information file which can be retrieved from here:

How to Retrieve the “System Information” File
You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

3. Screenshot from the popup Closing section where we can see your selections

Regards,
Popup Builder Team

Viewing 1 replies (of 1 total)

The topic ‘Closing Button is not shown’ is closed to new replies.

1 reply
2 participants
Last reply from: Sygnoos Support
Last activity: 3 years, 11 months ago
Status: resolved