Closing the login window

Resolved Richard Casares
(@zobby)

3 years, 4 months ago

I have the button to pay with paypal in the shopping cart and on mobile when I make the payment via PayPal a page opens to login to the account but once confirmed a message “Last step we are going to check the order details” and it stays there thinking without ever closing. Thks

The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
Plugin Support
Syde Joost
(@joostvandevijver)
3 years, 4 months ago
Hello @zobby
Thank you for reaching out to us, we are here to help.
On the default setup of the site, I am not experiencing any similar behavior, so you would need to test a bit more on your own site. It would be easiest if you create a staging site for this.
There are some things that I would like you to try:
– Try the purchase with another device/web browser.
– Try disabling all other plugins (except WooCommerce and PayPal Payments) and attempt the same purchase.
– Onboard our plugin with a sandbox account and try the same purchase.
If none of these options show you any possible cause for this issue, please provide us the system report and logs, so we can take a look for possible known issues. You can copy the log files from here:
WooCommerce > Status > Get system report > Copy for support
WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Kind regards,
Joost
Thread Starter
Richard Casares
(@zobby)
3 years, 4 months ago
Just to reconfirm that the problem only occurs when we make purchases from a mobile device. 

I have done all the things you indicate and we still have the same problem. I paste the log below



———————

### WordPress Environment ###

WordPress address (URL): https://thechicagoimmortaldynasty.com

Site address (URL): https://thechicagoimmortaldynasty.com

WC Version: 7.3.0

REST API Version: ✔</img> 7.3.0

WC Blocks Version: ✔</img> 9.1.5

Action Scheduler Version: ✔</img> 3.5.2

Log Directory Writable: ✔</img>

WP Version: 6.1.1

WP Multisite: –

WP Memory Limit: 256 MB

WP Debug Mode: –

WP Cron: ✔</img>

Language: en_US

External object cache: –

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Server Info: LiteSpeed

PHP Version: 7.4.33

PHP Post Max Size: 64 MB

PHP Time Limit: 180

PHP Max Input Vars: 4000

cURL Version: 7.87.0

OpenSSL/1.1.1s

SUHOSIN Installed: –

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fsockopen/cURL: ✔</img>

SoapClient: ✔</img>

DOMDocument: ✔</img>

GZip: ✔</img>

Multibyte String: ✔</img>

Remote Post: ✔</img>

Remote Get: ✔</img>

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WC Database Prefix: wp_

Total Database Size: 28.68MB

Database Data Size: 25.20MB

Database Index Size: 3.48MB

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### Post Type Counts ###

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page: 13

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shop_order: 17

slides: 1

testimonials: 11

tribe_events: 1

wacv_email_template: 3

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### Security ###

Secure connection (HTTPS): ✔</img>

Hide errors from visitors: ✔</img>

### Active Plugins (10) ###

Elementor Pro: by Elementor.com – 3.10.2

Elementor: by Elementor.com – 3.10.1

WC - APG NIF/CIF/NIE Field: by Art Project Group – 1.7.4

WooCommerce Stripe Gateway: by WooCommerce – 7.0.2

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Yoast SEO: by Team Yoast – 19.14

WP Rocket: by WP Media – 3.12.4

Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.9

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Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0

Better Search Replace: by WP Engine – 1.4.2

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1

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Force SSL: –

Currency: USD ($)

Currency Position: left_space

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Taxonomies: Product Types: external (external)

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Order datastore: WC_Order_Data_Store_CPT

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Cart: ❌</img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.

Checkout: ❌</img> Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.

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Terms and conditions: #791 - /terms-and-conditions/

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### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ✔</img>

Shop country code: ES

WooCommerce currency supported: ✔</img>

Advanced Card Processing available in country: ✔</img>

Pay Later messaging available in country: ✔</img>

Webhook status: ✔</img>

Vault enabled: ✔</img>

Logging enabled: ✔</img>

Reference Transactions: –

Used PayPal Checkout plugin: ✔</img>

Tracking enabled: –

### Admin ###

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analytics

coupons

customer-effort-score-tracks

experimental-products-task

experimental-import-products-task

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shipping-smart-defaults

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wc-pay-promotion

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settings

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Options: ✔</img>

Notes: 115

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Pending: 4

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### Status report information ###

Generated at: 2023-01-20 14:12:35 +00:00

——————

2023-01-19T12:08:19+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials

Response Debug ID: ba08fe980e4c8

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:08:20+00:00 DEBUG GET https://api.paypal.com/v1/customer/partners/K8SKZ36LQBWXJ/merchant-integrations/KKQ8X54SMR748

Response Debug ID: 93ae4bf8491c0

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:08:21+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks

Response Debug ID: 29799c5429265

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:10:28+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders

Request Body: {"intent":"CAPTURE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"2.45","breakdown":{"item_total":{"currency_code":"USD","value":"245.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"242.55"}}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":1,"description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","sku":"","category":"PHYSICAL_GOODS"}],"payee":{"merchant_id":"KKQ8X54SMR748"},"shipping":{"name":{"full_name":" "},"address":{"country_code":"ES","address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"GET_FROM_FILE","landing_page":"LOGIN","locale":"en-US","brand_name":"The Chicago Immortal Dynasty","return_url":"https:\/\/thechicagoimmortaldynasty.com\/?wc-ajax=ppc-return-url&elementor_page_id=4","cancel_url":"https:\/\/thechicagoimmortaldynasty.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}

Response Debug ID: ca56c57164fde

Response: Array

(

    [code] => 201

    [message] => Created

)

2023-01-19T12:10:48+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/5RK250608A9132849

Response Debug ID: 3aa7573361b95

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:11:06+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature

Request Body: {"transmission_id":"522f6130-97f2-11ed-8fdd-df0566e77476","transmission_time":"2023-01-19T12:10:53Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"VgphBt2Sx3XpN9XoOxgg+rqTy2eo\/LFyjDW3AOysOfahUNMLCjBgnvvbuuwJ2MC6Nq61ACWt\/lz1gn\/xdeNeS5HrigSzzOeLm+d2nTZYwusaU9cdeN0KvNJcGEdlrOpBgmD5Cli7roZuXLcXRmjSuQig6XJxEKb4VesK7NmxlPaojXDzkTU9xDfHsNzmdvi9T7+xyduVenY518HVzvN449ErCTIzA\/t9GRgvzQVE\/lkmB1bWQWRCkmQsHLRza4Iito0Y9GmoBCR\/7WsvqdOzCiGQ0Bm8r9TnuTBtrZT0SPVYOAjPf4cY0B9An9gCW+072bCvDYmG7Znyjd5\/91\/PWw==","webhook_id":"00218995S7065793R","webhook_event":{"id":"WH-4VP503882F903622W-22C0977447074750T","event_version":"1.0","create_time":"2023-01-19T12:10:49.574Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2023-01-19T12:10:28Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"2.45","breakdown":{"item_total":{"currency_code":"USD","value":"245.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"242.55"}}},"payee":{"merchant_id":"KKQ8X54SMR748","display_data":{"brand_name":"The Chicago Immortal Dynasty"}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":"1","description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"RICHARD LAUMONIER"},"address":{"address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630","country_code":"ES"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/5RK250608A9132849","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/5RK250608A9132849","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/5RK250608A9132849\/capture","rel":"capture","method":"POST"}],"id":"5RK250608A9132849","payment_source":{"paypal":{}},"intent":"CAPTURE","payer":{"name":{"given_name":"RICHARD","surname":"LAUMONIER"},"email_address":"[email protected]","payer_id":"6DHF4QGK7L26C","address":{"country_code":"ES"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-4VP503882F903622W-22C0977447074750T","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-4VP503882F903622W-22C0977447074750T\/resend","rel":"resend","method":"POST"}]}}

Response Debug ID: a6c8d7866d86c

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:11:06+00:00 WARNING No order for webhook event WH-4VP503882F903622W-22C0977447074750T was found.

2023-01-19T12:11:06+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED

2023-01-19T12:11:06+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature

Request Body: {"transmission_id":"522f6130-97f2-11ed-8fdd-df0566e77476","transmission_time":"2023-01-19T12:10:53Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"VgphBt2Sx3XpN9XoOxgg+rqTy2eo\/LFyjDW3AOysOfahUNMLCjBgnvvbuuwJ2MC6Nq61ACWt\/lz1gn\/xdeNeS5HrigSzzOeLm+d2nTZYwusaU9cdeN0KvNJcGEdlrOpBgmD5Cli7roZuXLcXRmjSuQig6XJxEKb4VesK7NmxlPaojXDzkTU9xDfHsNzmdvi9T7+xyduVenY518HVzvN449ErCTIzA\/t9GRgvzQVE\/lkmB1bWQWRCkmQsHLRza4Iito0Y9GmoBCR\/7WsvqdOzCiGQ0Bm8r9TnuTBtrZT0SPVYOAjPf4cY0B9An9gCW+072bCvDYmG7Znyjd5\/91\/PWw==","webhook_id":"00218995S7065793R","webhook_event":{"id":"WH-4VP503882F903622W-22C0977447074750T","event_version":"1.0","create_time":"2023-01-19T12:10:49.574Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2023-01-19T12:10:28Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"2.45","breakdown":{"item_total":{"currency_code":"USD","value":"245.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"242.55"}}},"payee":{"merchant_id":"KKQ8X54SMR748","display_data":{"brand_name":"The Chicago Immortal Dynasty"}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":"1","description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"RICHARD LAUMONIER"},"address":{"address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630","country_code":"ES"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/5RK250608A9132849","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/5RK250608A9132849","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/5RK250608A9132849\/capture","rel":"capture","method":"POST"}],"id":"5RK250608A9132849","payment_source":{"paypal":{}},"intent":"CAPTURE","payer":{"name":{"given_name":"RICHARD","surname":"LAUMONIER"},"email_address":"[email protected]","payer_id":"6DHF4QGK7L26C","address":{"country_code":"ES"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-4VP503882F903622W-22C0977447074750T","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-4VP503882F903622W-22C0977447074750T\/resend","rel":"resend","method":"POST"}]}}

Response Debug ID: 253e514f120e5

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:24:09+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks

Response Debug ID: e1a73205ecbe9

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:24:10+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks

Response Debug ID: a568bf57216c5

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:25:48+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials

Response Debug ID: ed5ae53d4a4ed

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:25:49+00:00 DEBUG GET https://api.paypal.com/v1/customer/partners/K8SKZ36LQBWXJ/merchant-integrations/KKQ8X54SMR748

Response Debug ID: e372159929f4f

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:27:56+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders

Request Body: {"intent":"AUTHORIZE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"4.90","breakdown":{"item_total":{"currency_code":"USD","value":"490.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"485.10"}}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":2,"description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","sku":"","category":"PHYSICAL_GOODS"}],"payee":{"merchant_id":"KKQ8X54SMR748"},"shipping":{"name":{"full_name":" "},"address":{"country_code":"ES","address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"GET_FROM_FILE","landing_page":"LOGIN","locale":"en-US","brand_name":"The Chicago Immortal Dynasty","return_url":"https:\/\/thechicagoimmortaldynasty.com\/?wc-ajax=ppc-return-url&elementor_page_id=4","cancel_url":"https:\/\/thechicagoimmortaldynasty.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}

Response Debug ID: ba82f67c1c9ab

Response: Array

(

    [code] => 201

    [message] => Created

)

2023-01-19T12:28:22+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/96H12528BA922905M

Response Debug ID: 8cfb5c0e8ba57

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:28:57+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature

Request Body: {"transmission_id":"c7576000-97f4-11ed-8b43-b982c9abe26b","transmission_time":"2023-01-19T12:28:29Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"IxEXotsfieVy7gFCxq77tvV4O2E1ybo9CVdC4\/Uz8vhNfFiZIH88tNVcc1Y\/irLWZJy2A1NqZyBVquIO2OpomBDFqoHn9U2J\/xnrNsbLv\/l9VehhivwkCM1ECt0BgryV6QfyckVEjEzq50+EJk0rw2NR6\/pB3p6U9bOKLAhCy3paY1RXBr8e\/eMAmwArOnrY9oEJMUf4fr93NjJNganZQAzbVzG7+RE9FHHVhycA5wLZfs9Fuv6mIK90Qz62bFUAVqAo5y4sOUiopWknhPscb2w88g1wwrbu1WVYo9UcHm7ao4HWbFiQQI7TGhF+7\/stabR5zge7GyqG2WcgEoGjaQ==","webhook_id":"00218995S7065793R","webhook_event":{"id":"WH-0AD21388F1041711M-8HA623780P367014X","event_version":"1.0","create_time":"2023-01-19T12:28:24.133Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2023-01-19T12:27:56Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"4.90","breakdown":{"item_total":{"currency_code":"USD","value":"490.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"485.10"}}},"payee":{"merchant_id":"KKQ8X54SMR748","display_data":{"brand_name":"The Chicago Immortal Dynasty"}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":"2","description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"RICHARD LAUMONIER"},"address":{"address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630","country_code":"ES"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/96H12528BA922905M","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/96H12528BA922905M","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/96H12528BA922905M\/authorize","rel":"authorize","method":"POST"}],"id":"96H12528BA922905M","payment_source":{"paypal":{}},"intent":"AUTHORIZE","payer":{"name":{"given_name":"RICHARD","surname":"LAUMONIER"},"email_address":"[email protected]","payer_id":"6DHF4QGK7L26C","address":{"country_code":"ES"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0AD21388F1041711M-8HA623780P367014X","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0AD21388F1041711M-8HA623780P367014X\/resend","rel":"resend","method":"POST"}]}}

Response Debug ID: 4fff647e46815

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T12:28:57+00:00 WARNING No order for webhook event WH-0AD21388F1041711M-8HA623780P367014X was found.

2023-01-19T12:28:57+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED

2023-01-19T12:28:57+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature

Request Body: {"transmission_id":"c7576000-97f4-11ed-8b43-b982c9abe26b","transmission_time":"2023-01-19T12:28:29Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"IxEXotsfieVy7gFCxq77tvV4O2E1ybo9CVdC4\/Uz8vhNfFiZIH88tNVcc1Y\/irLWZJy2A1NqZyBVquIO2OpomBDFqoHn9U2J\/xnrNsbLv\/l9VehhivwkCM1ECt0BgryV6QfyckVEjEzq50+EJk0rw2NR6\/pB3p6U9bOKLAhCy3paY1RXBr8e\/eMAmwArOnrY9oEJMUf4fr93NjJNganZQAzbVzG7+RE9FHHVhycA5wLZfs9Fuv6mIK90Qz62bFUAVqAo5y4sOUiopWknhPscb2w88g1wwrbu1WVYo9UcHm7ao4HWbFiQQI7TGhF+7\/stabR5zge7GyqG2WcgEoGjaQ==","webhook_id":"00218995S7065793R","webhook_event":{"id":"WH-0AD21388F1041711M-8HA623780P367014X","event_version":"1.0","create_time":"2023-01-19T12:28:24.133Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2023-01-19T12:27:56Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"4.90","breakdown":{"item_total":{"currency_code":"USD","value":"490.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"485.10"}}},"payee":{"merchant_id":"KKQ8X54SMR748","display_data":{"brand_name":"The Chicago Immortal Dynasty"}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":"2","description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"RICHARD LAUMONIER"},"address":{"address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630","country_code":"ES"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/96H12528BA922905M","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/96H12528BA922905M","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/96H12528BA922905M\/authorize","rel":"authorize","method":"POST"}],"id":"96H12528BA922905M","payment_source":{"paypal":{}},"intent":"AUTHORIZE","payer":{"name":{"given_name":"RICHARD","surname":"LAUMONIER"},"email_address":"[email protected]","payer_id":"6DHF4QGK7L26C","address":{"country_code":"ES"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0AD21388F1041711M-8HA623780P367014X","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-0AD21388F1041711M-8HA623780P367014X\/resend","rel":"resend","method":"POST"}]}}

Response Debug ID: 7cb820206a4e5

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T14:00:51+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders

Request Body: {"intent":"AUTHORIZE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"2.45","breakdown":{"item_total":{"currency_code":"USD","value":"245.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"242.55"}}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":1,"description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","sku":"","category":"PHYSICAL_GOODS"}],"payee":{"merchant_id":"KKQ8X54SMR748"},"shipping":{"name":{"full_name":" "},"address":{"country_code":"ES","address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630"}}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"GET_FROM_FILE","landing_page":"LOGIN","locale":"en-US","brand_name":"The Chicago Immortal Dynasty","return_url":"https:\/\/thechicagoimmortaldynasty.com\/?wc-ajax=ppc-return-url&elementor_page_id=4","cancel_url":"https:\/\/thechicagoimmortaldynasty.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}

Response Debug ID: d443065c0719

Response: Array

(

    [code] => 201

    [message] => Created

)

2023-01-19T14:01:26+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/78274241DU1203304

Response Debug ID: 52d8dff4f2025

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T14:01:41+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature

Request Body: {"transmission_id":"c77e5d10-9801-11ed-83bb-b1c859de2bdc","transmission_time":"2023-01-19T14:01:32Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"KZrSX7S+hPQZh7AMW\/nbzo2TkA+gal6oZLLJZAzxb3emY6ZTczhhSQVFimnATvusN7ab9Q\/Z68vIWJeD1tLb1Zk0jplau+P\/SADJreIzr15KXuj3PJg+IPl6FTKkUC0\/ClRSzAGx7RQskJbjNLKRVAaHGsBjt5k63qTOAHEPeU\/5EqU+LWyhRblj9iVt8qSLG2I001jwlPfXNdeoFj+U3\/BpgupbEjFw5jF84TIHNpHRqaWGbQqhAgsLQBDaGs+ipPRzhXbA4ubacikRu7nkRtCzgyap7MpHyTBQgTf5enlimpe\/twz5zVMpdGLzXLkTJFGXiwhRcVPejLqLJmItTQ==","webhook_id":"00218995S7065793R","webhook_event":{"id":"WH-7H732481YJ878834D-5TA13013SK763205L","event_version":"1.0","create_time":"2023-01-19T14:01:26.679Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2023-01-19T14:00:51Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"2.45","breakdown":{"item_total":{"currency_code":"USD","value":"245.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"242.55"}}},"payee":{"merchant_id":"KKQ8X54SMR748","display_data":{"brand_name":"The Chicago Immortal Dynasty"}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":"1","description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"RICHARD LAUMONIER"},"address":{"address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630","country_code":"ES"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/78274241DU1203304","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/78274241DU1203304","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/78274241DU1203304\/authorize","rel":"authorize","method":"POST"}],"id":"78274241DU1203304","payment_source":{"paypal":{}},"intent":"AUTHORIZE","payer":{"name":{"given_name":"RICHARD","surname":"LAUMONIER"},"email_address":"[email protected]","payer_id":"6DHF4QGK7L26C","address":{"country_code":"ES"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-7H732481YJ878834D-5TA13013SK763205L","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-7H732481YJ878834D-5TA13013SK763205L\/resend","rel":"resend","method":"POST"}]}}

Response Debug ID: f83fbec1d369f

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T14:01:41+00:00 WARNING No order for webhook event WH-7H732481YJ878834D-5TA13013SK763205L was found.

2023-01-19T14:01:41+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED

2023-01-19T14:01:41+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature

Request Body: {"transmission_id":"c77e5d10-9801-11ed-83bb-b1c859de2bdc","transmission_time":"2023-01-19T14:01:32Z","cert_url":"https:\/\/api.paypal.com\/v1\/notifications\/certs\/CERT-360caa42-fca2a594-38317689","auth_algo":"SHA256withRSA","transmission_sig":"KZrSX7S+hPQZh7AMW\/nbzo2TkA+gal6oZLLJZAzxb3emY6ZTczhhSQVFimnATvusN7ab9Q\/Z68vIWJeD1tLb1Zk0jplau+P\/SADJreIzr15KXuj3PJg+IPl6FTKkUC0\/ClRSzAGx7RQskJbjNLKRVAaHGsBjt5k63qTOAHEPeU\/5EqU+LWyhRblj9iVt8qSLG2I001jwlPfXNdeoFj+U3\/BpgupbEjFw5jF84TIHNpHRqaWGbQqhAgsLQBDaGs+ipPRzhXbA4ubacikRu7nkRtCzgyap7MpHyTBQgTf5enlimpe\/twz5zVMpdGLzXLkTJFGXiwhRcVPejLqLJmItTQ==","webhook_id":"00218995S7065793R","webhook_event":{"id":"WH-7H732481YJ878834D-5TA13013SK763205L","event_version":"1.0","create_time":"2023-01-19T14:01:26.679Z","resource_type":"checkout-order","resource_version":"2.0","event_type":"CHECKOUT.ORDER.APPROVED","summary":"An order has been approved by buyer","resource":{"create_time":"2023-01-19T14:00:51Z","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"2.45","breakdown":{"item_total":{"currency_code":"USD","value":"245.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"},"discount":{"currency_code":"USD","value":"242.55"}}},"payee":{"merchant_id":"KKQ8X54SMR748","display_data":{"brand_name":"The Chicago Immortal Dynasty"}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":"1","description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","category":"PHYSICAL_GOODS"}],"shipping":{"name":{"full_name":"RICHARD LAUMONIER"},"address":{"address_line_1":"Ronda del golf oeste 7, 4\u00ba 1\u00baA","admin_area_2":"Benalmadena Costa","postal_code":"29630","country_code":"ES"}}}],"links":[{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/78274241DU1203304","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/78274241DU1203304","rel":"update","method":"PATCH"},{"href":"https:\/\/api.paypal.com\/v2\/checkout\/orders\/78274241DU1203304\/authorize","rel":"authorize","method":"POST"}],"id":"78274241DU1203304","payment_source":{"paypal":{}},"intent":"AUTHORIZE","payer":{"name":{"given_name":"RICHARD","surname":"LAUMONIER"},"email_address":"[email protected]","payer_id":"6DHF4QGK7L26C","address":{"country_code":"ES"}},"status":"APPROVED"},"links":[{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-7H732481YJ878834D-5TA13013SK763205L","rel":"self","method":"GET"},{"href":"https:\/\/api.paypal.com\/v1\/notifications\/webhooks-events\/WH-7H732481YJ878834D-5TA13013SK763205L\/resend","rel":"resend","method":"POST"}]}}

Response Debug ID: c833050909d58

Response: Array

(

    [code] => 200

    [message] => OK

)

2023-01-19T14:12:07+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders

Request Body: {"intent":"AUTHORIZE","purchase_units":[{"reference_id":"default","amount":{"currency_code":"USD","value":"245.00","breakdown":{"item_total":{"currency_code":"USD","value":"245.00"},"shipping":{"currency_code":"USD","value":"0.00"},"tax_total":{"currency_code":"USD","value":"0.00"}}},"description":"","items":[{"name":"The Chicago Immortal Dynasty","unit_amount":{"currency_code":"USD","value":"245.00"},"quantity":1,"description":"More than a book, a piece of art in itself.\r\nEach limited and numbered edition of this piece of art includes a specially design","sku":"","category":"PHYSICAL_GOODS"}],"payee":{"merchant_id":"KKQ8X54SMR748"}}],"application_context":{"user_action":"CONTINUE","shipping_preference":"GET_FROM_FILE","landing_page":"LOGIN","locale":"en-US","brand_name":"The Chicago Immortal Dynasty","return_url":"https:\/\/thechicagoimmortaldynasty.com\/?wc-ajax=ppc-return-url&elementor_page_id=4","cancel_url":"https:\/\/thechicagoimmortaldynasty.com\/checkout\/"},"payment_method":{"payee_preferred":"IMMEDIATE_PAYMENT_REQUIRED","payer_selected":"PAYPAL"}}

Response Debug ID: d673a20745bc5

Response: Array

(

    [code] => 201

    [message] => Created

)

2023-01-19T21:06:17+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials

Response Debug ID: f07f01ac62ecf

Response: Array

(

    [code] => 200

    [message] => OK

)
Plugin Support
Syde Joost
(@joostvandevijver)
3 years, 4 months ago
Hello @zobby
The logs you provided us only show 2xx responses, which indicate successful activities, not failures. Have you been testing on a staging site and have you also tested with other devices (other than just 1 mobile device)? We have seen issues with certain older phones and this would be something we can’t help you fix (it would be included in general compatibility efforts).
We would like to take a look at the staging site and test this, but you might need to engage us privately in order to help us do this. (please add the URL of this thread in the ticket as well)
Kind regards,
Joost
Plugin Support
Syde Joost
(@joostvandevijver)
3 years, 3 months ago
Hello,
since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.
Kind regards,
Joost
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