• Resolved bladimirf

    (@bladimirf)


    Hello,

    We had a really weird issue where we had updated Cloudflare Super Cache plugin on our side, and suddenly this returned a white page, once we tried to troubleshoot the issue, this was related to an empty wp-config.php with just the following content:

    # pwd && cat wp-config.php
    /var/www/wordpress
    <?php
    define(‘WP_CACHE’, true); // Added by WP Cloudflare Super Page Cache

    The plugin was updated to Version 4.5.6

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor iSaumya

    (@isaumya)

    Hi,
    the update in no way changes anything in the WP Config file. I think this has happened during the update process at the server level. You can check the codes if you want but again, the Update does not make any changes to the wp-config file in any way.

    In fact if you search for the string The plugin was updated to Version 4.5.6 inside the plugin code you won’t find it as the plugin update does not add anything in the wp-config. The update status is written only in the log file.

    • This reply was modified 4 years, 7 months ago by iSaumya.
    Thread Starter bladimirf

    (@bladimirf)

    Hello Saumya,

    I understand your point, but that is why I am escalating this here, as this is what happened.

    Now server side? I don’t understand how are you pointing to a server issue when this was something triggered by the “Plugin upgrade” as mentioned, that is the only thing that was done, and then wp-config.php was wiped.

    Regards

    Plugin Contributor iSaumya

    (@isaumya)

    Hi,
    The reason I am saying something went wrong at the server level is that the string The plugin was updated to Version 4.5.6 is added by WordPress when you update a plugin. Now that string is supposed to show you as a alert message but not add anything at the wp-config.

    I’ve also personally updated the plugin on multiple sites across different servers and none of them had any issues. I think somehow the message that was supposed to show up as an alert message got added to wp-config by WordPress but I don’t understand why.

    But you think, if this was a plugin bug it would have been affecting everyone across any server if the plugin was making any changes to the WP Config file.

    Thread Starter bladimirf

    (@bladimirf)

    Hello,

    That makes sense, but that is why I am reporting this. Otherwise, I would keep this to myself though.

    I believe we should let someone from their team look into this instead, before coming to any conclusion.

    Plugin Contributor iSaumya

    (@isaumya)

    Which team you are talking about may I know?

    Plugin Contributor iSaumya

    (@isaumya)

    Also can you try downloading this build and updating the plugin via WP admin by simply uploading the ZIP and see if you have the problem again?

Viewing 6 replies - 1 through 6 (of 6 total)

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