COD Payment sets order status to “completed”

  • wazab

    (@wazab)


    5 years, 11 months ago

    Hello everyone,

    When ordering by “Cash On Delivery” method, the order status is set to “Completed” right after it is set to the default status “Processing”. I don’t have any plugins that manipulates order statuses so this is a weird behavior for me. When looking at the order notes here is what I see:

    Order status changed from Processing to Completed.
June 20, 2020 at 10:43 PM Delete note

Payment to be made upon delivery. 
Order status changed from Pending payment to Processing.

    How can I fix this?

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    5 years, 11 months ago

    Hi @wazab!

    This is indeed strange as the default status for COD based orders should be processing.

    I don’t have any plugins that manipulates order statuses so this is a weird behavior for me.

    It could still be another plugin, or even your theme.

    With that said, can you please paste your sites’ status report back here so we can take a closer look at what your current setup looks like?

    Cheers!

    Thread Starter wazab

    (@wazab)

    5 years, 11 months ago

    Hi,

    Sure but it there a way to share it privately for security reasons?

    Thanks

    • This reply was modified 5 years, 11 months ago by wazab. Reason: Typo
    Plugin Support Thu P. a11n

    (@thup90)

    5 years, 11 months ago

    Hi there,

    You could remove the site address from the System status before pasting it in your reply.

    Thread Starter wazab

    (@wazab)

    5 years, 11 months ago

    Ok, here is the status:

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    WooCommerce Admin package: 1.2.3 /home/customer/www/site.com/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
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    Mike W

    (@nixiack8)

    5 years, 11 months ago

    Hi @wazab,

    Thanks for posting the status report! I am not seeing the plugins area though – just the server information. Can you post the plugins section of the status report? It should not reveal too much of the site itself.

    Also, are any of the product virtual? The COD gateway does have a checkbox for accepting virtual products and if the product is virtual then by default WooCommerce would mark it as complete.

    If that is not the case, let us know 🙂

    Thread Starter wazab

    (@wazab)

    5 years, 11 months ago

    Hi Mike,

    Sure, here it is:

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    Thread Starter wazab

    (@wazab)

    5 years, 11 months ago

    Hi,

    Thanks to update the thread with your suggestion.

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 10 months ago

    HI @wazab

    If the product is not Virtual and Downloadable, typically issues like this are caused by a theme or plugin conflict.

    As a first step, try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce to see if this resolves the issue. Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Thread Starter wazab

    (@wazab)

    5 years, 10 months ago

    Hi again,

    Since this is live e-commerce site, switching themes and disabling plugins is not feasible. I was hoping to find a less disruptive method to identify what is causing this issue.

Viewing 9 replies - 1 through 9 (of 9 total)

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