Colors are broken

  • Resolved stevefry77

    (@stevefry77)


    1 year, 7 months ago

    As others have posted, colors are not saving. Running older versions of plugins is not good, but while we await a fix, here is what I did. I downgraded the TEC plugin one version to 6.6.4.2, added all the colors I needed to categories, and then upgraded the TEC back to the current version. The colors stayed, so that’s a plus. I did not downgrade TEC Pro plugin. Fortunately, I do not need to do this often, so it is not too much of an imposition.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 7 months ago

    Hi @stevefry77 ,

    Thank you for your message and for sharing your alternative solution.

    I have added this support thread to the internal bug report, so you’ll be notified of any updates.

    —

    Internal Bug Ticket Reference: TECTRIA-417

    alexgrassriots

    (@alexgrassriots)

    1 year, 7 months ago

    I’m also experiencing this. I’m replying just so I can subscribe for updates. Thanks!

    pamteplitz

    (@teplitz)

    1 year, 7 months ago

    I am also having this problem but with hiding categories. They checkbox to hide subcategories will not save.

    Plugin Support Darian

    (@d0153)

    1 year, 7 months ago

    Hi there,

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    In the meantime, the current workaround is to downgrade The Events Calendar to v6.6.4.2 and if you have The Events Calendar PRO, downgrade it to v7.03

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

    —

    Internal Bug Ticket Reference: TECTRIA-417

    dee987

    (@dee987)

    1 year, 7 months ago

    I am having the same issue. Thanks for prioritizing the fix.

    Plugin Author Gustavo Bordoni

    (@bordoni)

    1 year, 6 months ago

    We’ve released version 7.4.0 a couple minutes ago, that should solve the problem you all are facing.

    dee987

    (@dee987)

    1 year, 6 months ago

    @bordoni I updated – when I click settings under events I get this message:

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.

    The whole site doesn’t go down, just this page.

    Plugin Author Gustavo Bordoni

    (@bordoni)

    1 year, 6 months ago

    Hi @dee987

    Do you mind checking with WP_DEBUG turned on? It seems like it might be something specific to your setup, which means I would need more specifics to be able to debug and figure out where exactly the cause of the issues is.

    https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/

    Best Regards,

    dee987

    (@dee987)

    1 year, 6 months ago

    Hi Gustavo,

    Thanks for checking back – after some troubleshooting. The issue is entirely The Events Calendar Extension: Tweaks plugin.

Viewing 9 replies - 1 through 9 (of 9 total)

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