Comments not recording/displaying

Resolved amirasghari
(@amirasghari)

1 year, 5 months ago
Hi helpers 🙂

The comments on my webstie suddendly stoped recording/displaying. The comment box is there and when I write a commnet in frontend and sumbmit it, nothing happens. It is working in the backend thought. I have checked all the ususal suspects, including checking the comments are allowed for all, changing the theme to default theme, 2025, deactivating all the plugins, contacted my domain provider, etc. None was successful. Any adivice please?
- This topic was modified 1 year, 5 months ago by Steven Stern (sterndata). Reason: moved URL
The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Moderator threadi
(@threadi)

1 year, 5 months ago

Your comment form is provided by the wpdiscuz plugin you are using. I would therefore recommend that you contact their support forum: https://ww.wp.xz.cn/support/plugin/wpdiscuz/

Thread Starter amirasghari
(@amirasghari)

1 year, 5 months ago

@threadi That’s not it. I deactivated it and the wordpress comments did not work either, having the same problem. However, when I deactivate it, I recievde Access Denied – Website Firewall with the reason that: Comments and xmlrpc are being blocked on this site.

George Appiah
(@gappiah)

1 year, 5 months ago

However, when I deactivate it, I recievde Access Denied – Website Firewall with the reason that: Comments and xmlrpc are being blocked on this site.

WordPress does not come with a firewall and doesn’t do any such blocking.

I tested your comment form and got the following (among other verbiage):

If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket (https://supporty.sucuri.net/) and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue.

So this is from the Sucuri Security plugin you’re using, and they told you exactly what to do to have your issue fixed.

Thread Starter amirasghari
(@amirasghari)

1 year, 5 months ago

@gappiah Thanks, I suspected so. I do not have theri plugin. I only used their service a few years back. I try to contact them anyway.
jotarokun
(@jotarokun)

1 year, 5 months ago
Hi there,

It sounds like you’ve already done a great job troubleshooting this issue. Here are some additional steps you can take to identify and resolve the problem:
1. Check Spam Filters
Sometimes, comments can be marked as spam and won’t appear on the frontend.

If you’re using plugins like Akismet or another anti-spam plugin, check if comments are being flagged.
1. Inspect JavaScript Errors
Open your website in a browser, right-click, and select Inspect > Console to check for JavaScript errors.

If errors appear, they could be caused by a conflict with your theme or a plugin.
1. Check Permissions
Ensure your wp-comments-post.php file has proper permissions (usually 644 for files).

Incorrect permissions can prevent comments from being processed.
1. Review Database Settings
Sometimes, comments fail due to issues with the database.

In your hosting panel or using phpMyAdmin, check the wp_comments table to ensure it’s not corrupted. You can repair the table if necessary.
1. Switch to a Barebones Setup
If changing to the default theme didn’t help, try:
1. Deactivating all plugins.
2. Testing comments on a completely fresh WordPress installation or staging environment.
3. Error Logs
Check your hosting error logs for any PHP errors that might explain why comments aren’t being saved or displayed.
1. Clear Cache
If you’re using a caching plugin or CDN (like Cloudflare), clear the cache to ensure the frontend updates correctly.
1. Reinstall WordPress Core Files
Go to Dashboard > Updates and reinstall WordPress core files. It might fix any corrupted files.

If none of these steps work, it could be a deeper server configuration issue. Let me know how it goes, and I’ll try to help further!
- This reply was modified 1 year, 5 months ago by jotarokun.
Thread Starter amirasghari
(@amirasghari)

1 year, 5 months ago

@jotarokun @gappiah @threadi Thanks all. I hope this thread helps others in the same situation. Mine was resolved yesterday and in fact it was because my domain’s A record were still pointing to Sucri’s firewall’s IP address. I needed to point it to my host server, and that was that.