Commission for refunded orders

  • Resolved papelanddeco

    (@papelanddeco)


    2 years, 5 months ago

    Please help 🙂
    My affiliate’s commission appears on their dashboard when the order has been completed, but if the customer returns the order and we refund it, the commission still appears (which we will no longer pay to the affiliate)
    what am I doing wrong?
    Thank you very very much!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Elliot Sowersby

    (@elliotvs)

    2 years, 5 months ago

    Thanks for the message.

    Please could you ensure that you have “Refunded” status disabled in the plugin settings to not show on the affiliate dashboard?

    https://i.gyazo.com/55ffd50fe394949396b66d6927431674.png

    If this is disabled, then it will not show and be included in the statistics.

    If you are referring to the automated payouts feature in PRO, then the “unpaid commission” will be deducted from their account whenever an order is refunded.

    Thread Starter papelanddeco

    (@papelanddeco)

    2 years, 5 months ago

    thanks for your answer.
    The refund is made after the order has already been completed, therefore the commission has already appeared to the affiliate in their panel.
    If the order is returned to us, the commission should be subtracted, since we are not going to pay it and this is very confusing for the affiliate.
    With the coupon affiliate plugin, is it not possible for the commission to be deducted if we do not have the PRO?

    Plugin Author Elliot Sowersby

    (@elliotvs)

    2 years, 5 months ago

    Hi,

    No problem.

    If you have the “Refunded” status disabled in the plugin settings to not show on the affiliate dashboard like this: https://i.gyazo.com/55ffd50fe394949396b66d6927431674.png

    Then when the order is refunded, it should be removed from the affiliate dashboard statistics and deducted from their totals.

    Thread Starter papelanddeco

    (@papelanddeco)

    2 years, 5 months ago

    I have disabled the refund status and the following has happened:
    -order completed: total sales €113.40 total commission 5.67
    -I change it to refunded and the order no longer appears, but total sales €19.68 total commissions €0.98
    From what I understand it has to do with VAT (tax)
    How do I get it to return to 0?
    Thanks again

    Plugin Author Elliot Sowersby

    (@elliotvs)

    2 years, 5 months ago

    I see. Thanks for the info, we’ll take a look into it.

    If you click the “REFRESH ALL DATA” button in the debug settings tab does that resolve it? https://gyazo.com/e315bb502228f56e2f07033d58b10c53

    If you continue to have issues, please could you send an email via this contact form so we can take a look into this further for you? https://couponaffiliates.com/contact-form/

Viewing 5 replies - 1 through 5 (of 5 total)

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