Compatibility issue with Jetpack plugin
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Hi,
I installed this plugin on my site but after installing this I am getting an error on new post page when I try to create a new post. The error is “The “jetpack-publicize” plugin has encountered an error and cannot be rendered.” The error disappears if I deactivate either this plugin or Jetpack.
Can you please help with this? Is there any known compatibility issue with Jetpack?Thanks!
Viewing 6 replies - 1 through 6 (of 6 total)
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Hello mate,
To better understand and replicate the issue, could you please share some screenshots that show the error or alert you’re encountering?
You can easily upload and share your screenshots using this tool: https://snipboard.io.
Additionally, please let us know if the conflicting plugin is a free version, and if so, which version you are using.
Best regards, Quadlayers Support Team.Hi @jmatiasmastro!
The issue is similar to what’s highlighted here in detail:
https://ww.wp.xz.cn/support/topic/wp-menu-icons-crashes-jetpack-plugin/Hi mate,
We’d like to inform you that we were unable to replicate the issue you reported regarding the Checkout Manager on our localhost. However, we did manage to replicate it with another product of ours, Search Exclude. Please see the screenshot here: https://snipboard.io/fB36kq.jpg.
Our development team is actively investigating the cause of this error and will include a fix in an upcoming update.
Best regards, Quadlayers Support Team.Hello,
Thanks for your reply!To better understand the issue I have created a test site with only minimal plugins. https://test-jetpack.mystagingwebsite.com/
I am not seeing any error message displayed on frontend but when I try to visit the jetpack settings page, I get blank white screen. Below are the system status report and the error message from console.I can also send you admin logins, let me know the private way to do it?
Error message from console -
Store "jetpack-connection" is already registered.
c @ data.min.js?ver=7c62e39de0308c73d50c:2Understand this errorAI
react-dom.min.js?ver=18.3.1:10 TypeError: (0 , s.siteHasFeature) is not a function
at i (admin.js?ver=840f9d95fac39cf834ae:25:12139)
at Function.mapToProps (admin.js?ver=840f9d95fac39cf834ae:122:4415)
at s (admin.js?ver=840f9d95fac39cf834ae:2:72162)
at Function. (admin.js?ver=840f9d95fac39cf834ae:2:72280)
at s (admin.js?ver=840f9d95fac39cf834ae:2:72144)
at admin.js?ver=840f9d95fac39cf834ae:2:71588
at admin.js?ver=840f9d95fac39cf834ae:2:68175
at Object.useMemo (react-dom.min.js?ver=18.3.1:10:114610)
at e.useMemo (react.min.js?ver=18.3.1:10:9894)
at C (admin.js?ver=840f9d95fac39cf834ae:2:68119)
ar @ react-dom.min.js?ver=18.3.1:10Understand this errorAI
react-dom.min.js?ver=18.3.1:10
Uncaught TypeError: (0 , s.siteHasFeature) is not a function
at i (admin.js?ver=840f9d95fac39cf834ae:25:12139)
at Function.mapToProps (admin.js?ver=840f9d95fac39cf834ae:122:4415)
at s (admin.js?ver=840f9d95fac39cf834ae:2:72162)
at Function. (admin.js?ver=840f9d95fac39cf834ae:2:72280)
at s (admin.js?ver=840f9d95fac39cf834ae:2:72144)
at admin.js?ver=840f9d95fac39cf834ae:2:71588
at admin.js?ver=840f9d95fac39cf834ae:2:68175
at Object.useMemo (react-dom.min.js?ver=18.3.1:10:114610)
at e.useMemo (react.min.js?ver=18.3.1:10:9894)
at C (admin.js?ver=840f9d95fac39cf834ae:2:68119)System Status Report -WordPress Environment<br><br>WordPress address (URL): https://test-jetpack.mystagingwebsite.com<br>Site address (URL): https://test-jetpack.mystagingwebsite.com<br>WC Version: 9.4.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.8.2<br>Log Directory Writable: ✔<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: ✔ Server Environment<br><br>Server Info: nginx<br>PHP Version: 8.3.14<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 850<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/3.0.15<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.10-MariaDB-log<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.4.2<br>WC Database Prefix: wp_<br>Total Database Size: 8.23MB<br>Database Data Size: 4.95MB<br>Database Index Size: 3.28MB<br>wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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+ Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts<br><br>attachment: 1<br>mailpoet_page: 1<br>page: 7<br>post: 13<br>revision: 1<br>wp_font_face: 36<br>wp_font_family: 12<br>wp_global_styles: 1<br>wp_navigation: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (5)<br><br>Jetpack Protect: by Automattic - Jetpack Security team – 3.1.1<br>Jetpack: by Automattic – 14.1-a.7<br>Pressable OnePress Login: by Pressable – 1.3.2<br>WooCommerce Checkout Manager: by QuadLayers – 7.6.0<br>WooCommerce: by Automattic – 9.4.2 Inactive Plugins 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Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 29 KB WC Pages<br><br>Shop base: #10 - /shop/<br>Cart: #11 - /cart/ - Contains the woocommerce/cart block<br>Checkout: #12 - /checkout/ - Contains the woocommerce/checkout block<br>My account: #13 - /my-account/<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Twenty Twenty-Four<br>Version: 1.3<br>Author URL: https://ww.wp.xz.cn<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ❌ Not declared Templates<br><br>Overrides: /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/success.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ✔ Next scheduled: 2024-11-28 14:50:00 +00:00<br>Options: ✔<br>Notes: 55<br>Onboarding: completed Action Scheduler<br><br>Complete: 12<br>Oldest: 2024-11-27 14:50:02 +0000<br>Newest: 2024-11-27 15:01:03 +0000<br><br>Failed: 7<br>Oldest: 2024-11-27 14:52:03 +0000<br>Newest: 2024-11-27 15:04:26 +0000<br><br>Pending: 2<br>Oldest: 2024-11-27 15:06:26 +0000<br>Newest: 2024-11-28 14:50:02 +0000 Status report information<br><br>Generated at: 2024-11-27 15:04:43 +00:00<br>Hi mate, thanks for updating your ticket, we recommend submitting a support ticket through the following link: https://urbiport1.atlassian.net/servicedesk/customer/portal/2.
This will allow us to investigate further.
Best regards, Quadlayers Support TeamThanks, I have created a support ticket in the above provided portal.
Viewing 6 replies - 1 through 6 (of 6 total)
The topic ‘Compatibility issue with Jetpack plugin’ is closed to new replies.
