Could you specify which version you installed?
V 3.3.1 – The one available by default in WordPress directory.
Could you please try to deactivate all plugins except Awesome Support and see if the problem persists. If not, re-activate your plugins one by one until the error comes back. This will help identify if there is a conflict with another plugin.
It has compatibility issues with “Thim Framework” plugin. One other plugin already has that dependency.
Is awesome support also using it?
Could you please let me know where I can get this “Thim Framework” so that I can run some tests with it.
It’s part of a paid theme. Can you please give me your email id. I will email you.
Hi Julien, it internally uses Titan Framework so might be you have conflict with that.
Still waiting for your email id or send it across to rohitmanglik [at] gmail
The problem is indeed with “Thim Framework”.
Like Awesome Support, it uses the Titan Framework. However, “Thim Framework” uses an outdated version of TF. Unfortunately, “Thim Framework” seems to load prior to Awesome Support, meaning that the outdated version of Titan Framework (version 1.7.1, current version is 1.9.2) is loaded, causing conflicts because we use methods that aren’t present in version 1.7.1.
Would you be able to contact the author of “Thim Framework” and ask the author if he could update Titan Framework in his plugin?
I’ve found another issue. The minimum WP version required by the plugin is 3.8. But in the includes/functions-user.php file on line 932 there’s the function get_avatar_url just added in WP 4.2.
https://developer.ww.wp.xz.cn/reference/functions/get_avatar_url/
'user_avatar' => get_avatar_url( $user->ID, array( 'size' => 32, 'default' => 'mm' ) ),
Excellent point Siderlan. Thanks for bringing it to our attention. I’ve just added a new issue for that: https://github.com/Awesome-Support/Awesome-Support/issues/324
