Plugin Support
Robert
(@robertnextendweb)
Hi @njwp
Currently I see no issues with the latest Smart Slider 3 version and the latest public WordPress version. We haven’t yet released a new version yet, so that is why the latest tested WordPress version is behind, but right now everything appears to be working fine on WordPress 6.9.
In case something wouldn’t work right for you, just let us know and we’ll help resolve it.
Thread Starter
njwp
(@njwp)
great! Thanks for your prompt reply
I get an error when I try to install from the plugins dashboard and when I try to upload the zip file of the plugin. Are you still not seeing issues with the new WordPress?
Plugin Support
Gabor
(@nextendweb_gabor)
Hi @halleeb!
We haven’t heard about any issues related to new WP versions. Could you tell me what is the error message you see?
The most common installation issues:
- If you see “unzip_first” in the name of the zip file, you have to unzip it, and the inner zip file can be installed:
https://smartslider.helpscoutdocs.com/article/1717-wordpress-installation#step-2
- In case you see “The uploaded file exceeds the upload_max_filesize directive in php.ini.”, then the server’s configuration has to be adjusted:
https://smartslider.helpscoutdocs.com/article/1717-wordpress-installation#uploadmax
Hi Gabor:
My zip files do not have unzip first in their names.
I had the Smart Slider plugin on my WordPress site for years. I moved off to Shopify for about a year but am coming back to WordPress and rebuilding my site fresh.
This is the error for uploading the zip file received for signing up for newsletter:
Installing plugin from uploaded file: smart-slider-3.zip
Unpacking the package…
Could not copy file. smart-slider-3/Nextend/SmartSlider3/Application/Admin/Layout/Block/Slide/EditorOverlay/EditorOverlay.php
This is the error for uploading the zip file from the WordPress plugin site:
Installing plugin from uploaded file: smart-slider-3.3.5.1.32.zip
Unpacking the package…
Could not copy file. smart-slider-3/Nextend/SmartSlider3/Application/Admin/Layout/Block/Slide/EditorOverlay/BlockEditorOverlay.php
This is the error from clicking the “install now” on the add plugins page:
By Nextendweb
Installation failed: Could not copy file. smart-slider-3/Nextend/SmartSlider3/Application/Admin/Layout/Block/Slide/AddLayer/BlockAddLayer.php
Plugin Support
Gabor
(@nextendweb_gabor)
“Could not copy file” error means a server issue similar to this:
https://smartslider.helpscoutdocs.com/article/1752-update#Unable-to-copy-5WBfo
WordPress installs plugins by unzipping them into the temporary folder of your website, and from there it moves the files to their actual location. (So at this point our codes aren’t running, this is all being done by WordPress.) The error message you see means, that the unzipping worked out, but moving the files won’t happen due to a problem happening on the server. This problem usually is a permission issue, that the folders/files are being created with wrong permissions, or your apache user has wrong access. Another problem could be, that for example the server don’t have enough storage to create more files. Lastly some other server limitations can create issues too, for example open_basedir can limit down which folders are accessible for PHP codes. Either way, you should get in touch with your server host and ask them to fix this problem for you. Our documentation can give pointers about the possible permission issue and how that should be fixed.
