“Completed order” email

  • Resolved oscar88g

    (@oscar88g)


    6 months, 3 weeks ago

    Hi, I’m having trouble with my WooCommerce store sending the “Completed order” email notification. My SMTP plugin is set up, the email is enabled in WooCommerce, and I can preview and test the template. WP Mail Logging shows the email as sent, but my customers (and I) aren’t receiving it. All other emails seem to be working.
     
    Can you help me check the logs or settings in WP Mail SMTP to figure out why only the “Completed order” email isn’t being delivered? I’m a bit overwhelmed and would really appreciate step-by-step guidance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Patrick

    (@paddyam)

    6 months, 2 weeks ago

    Hi @oscar88g,

    Thanks for reaching out and sorry to hear about the challenge.

    Thanks for reaching out! Since WP Mail SMTP acts as a bridge between WordPress and your mailer, the best way to confirm what’s happening with the “Completed order” email is to enable Debug Events in WP Mail SMTP under Tools. This will let you verify whether the email is actually being handed off to your mailer service.

    If you’re using a transactional mailer (like SendLayer, SendGrid, Amazon SES, etc.), you’ll also want to check the mailer’s own logs to see if the message was accepted and delivered. That will help pinpoint whether the issue is happening inside WordPress, during the handoff, or further downstream.

    We have a step‑by‑step guide here that walks you through enabling debug events and checking logs: How to Debug Email Sending Issues in WP Mail SMTP

    Give that a try, and let us know what you find.

Viewing 1 replies (of 1 total)

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