Completely uninstall plugin (no shortcodes in posts)

  • Resolved ferrantepunto

    (@ferrantepunto)


    8 years ago

    I´m trying to uninstall this plugin but every time I deactivate or delete it, the shortcode continues to be displayed on my posts / pages, etc. How can I completely uninstall this plugin including the shortcodes? I´ve already deleted the corresponding table in my WP database and erased the plugin folder manually without any results.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    8 years ago

    Dear @ferrantepunto,

    This may be a caching issue.
    Please, clear your website cache the the shortcode will be gone.

    Thread Starter ferrantepunto

    (@ferrantepunto)

    8 years ago

    Hi,

    Thanks for your reply. I´ve disabled my caching solution and the shortcode is still there. Any ideas would be greatly appreciated.

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    8 years ago

    Dear @ferrantepunto,

    Have you tried to remove the shortcode from the page editor manually?

    Thread Starter ferrantepunto

    (@ferrantepunto)

    8 years ago

    There´s no shortcode in the posts or pages editor. The only solution I found so far is to completely remove the shortcode from the plugin to avoid showing it, but I can´t disable / uninstall the plugin since it will appear again, and I don´t know where else to look to remove it. Thanks.

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    8 years ago

    Dear @ferrantepunto,

    This is strange.
    Please, contact us so we can assist you directly: [email protected]

Viewing 5 replies - 1 through 5 (of 5 total)

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