Complicated to set up

I am having the same issue. In my Google Merchant Center I see two sub-accounts with identical names as my website. I have disconnected them in WordPress, but they still remain in my Google Merchant Center.

I can not delete them from the Google Merchant Center, because they state this every time I try to close them:

This account is a sub-account. It is linked to a main account. To delete this sub-account, contact the administrator of the main account.

I spent 2 hours yesterday trying to figure out how to remove these accounts and scoured Google to no avail. I tried using wp-admin/admin.php?page=connection-test-admin-page and it already shows my Merchant Center and Google Account as “disconnected”. I tried clicking Disconnect again anyways, but the two duplicate sub-accounts in Google Merchant Center remain.

How the heck do I remove those sub-accounts from my Google Merchant Center linked to my Gmail account? I would like to have full control of my Merchant Center, and this has been highly frustrating that I can not remove accounts because the Administrator is someone other than myself.

Any help would be greatly appreciated. Thank you!

Debug Results:

Merchant Center Status:

`Request: GET /wc/gla/mc/connection
Status: 200
Response: {
“id”: 0,
“status”: “disconnected”
}`

Google Account Status:

`GET https://api-vipgo.woocommerce.com/google/connection/google-mc
array (
‘headers’ =>
array (
‘Authorization’ => ‘X_JP_Auth token=”LULZB*Ad9z*whT&YfS)GtitnnJed2YFT:1:0″ timestamp=”1632929785″ nonce=”JBPTL0tQpU” signature=”lNr7JBOc4ShvaWsuDGI6GXV4LY8=”‘,
),
‘method’ => ‘GET’,
)
{“status”:”disconnected”}`

Google Ads Status

`Request: GET /wc/gla/ads/connection
Status: 200
Response: {
“id”: 0,
“currency”: “USD”,
“status”: “disconnected”
}`

Hey @cspencepratt and @xisong,

Could you please both open new separate topics on this support forum about the issues you’re facing?

We’ll then be able to discuss the issues you’re having and help troubleshoot.

Kind regards,

• This reply was modified 4 years, 3 months ago by Martyn J. a11n.

Hi!

Thanks for your quick replies, cheers.

Thanks for letting us know. All the best!