Condition Fields issue
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Hi Guys, we are a hardware wallet reseller. At the bottom of our home page we have a contact form. We have further developed this single form so that a potential customer may get in connect with use for one of the following 4 reasons.
General Sales Question
Existing Order Problem
Technical Support Problem
Other problemThe form is using the Contact Form 7 Conditional Fields Plugin 13.4 by Jules Colle
The form works perfectly when choose a option from [select pick-problem ] (3)Technical Support Problem, However when select (1)General Sales Question or (4) Other problem we run in to either of the following two problems
1. Either the Send button cannot be selected |OR
2. We receive the warning that one of the acceptance fields needs to be checked.I have pasted both my Form and Mail below.
———–FORM BEGINS————
<label> Your Name (required)
[text* your-name] </label><label> Your Email (required)
[email* your-email] </label>What do you need help with? [select pick-problem include_blank “General Sales Question” “Existing Order” “Technical Support” “Other”]
[group technical-support-fields]
I am a Coinsafe Australia Customer [select pick-existing-customer “No” “Yes”]
[group pick-existing-customer-false-fields-inside-technical-support-fields]
Please refer to the offical TREZOR Support Centre here FAQ
[/group][group pick-existing-customer-true-fields-inside-technical-support-fields]
So we can help you, help us by first checking the resources our FAQ page.
<br>
<br>
[acceptance accept-this-2] I have looked for a solution to my problem in both the Official Interactive Trouble Shooter and Offical TREZOR User Manual.<label> Your Order Number
[text* your-order-number-for-support]
</label><label>Prior contacting Support ensure you have tried the following basic troubleshooting;
<br>
<br>
Disconnecting and Reconnecting your TREZOR device.
Using a different USB port and or another computer.
Using a different Micro USB cable
Restarting Google Chrome
Restarting my computer or tablet device
</label>[acceptance completed-basic-troubleshooting] I have completed the basic above troubleshooting, but my problem still remains.
Device [select pick-device “Desktop Computer” “Laptop” “other”]
Operating System [select pick-operatingsystem “Windows” “Mac OSX” “Samsung Android” “iphone IOS” “other”]
<label>OS version
[text your-os-version]
</label>Browser Type [select pick-browser “Internet Explorer” “Google Chrome” “Firefox” “safari” “other”]
<label>Summary
[text* your-problem-summary]
</label><label> Tell us more about your technical support problem
</label>
<label> Your Message
[textarea* your-support-message placeholder “The form is for TREZOR technical Support related problems and issues” ]
</label>[/group]
[/group][group other-fields]
<label> Your Message
[textarea* your-message placeholder “USE THIS FORM FOR GENERAL SALE ENQUIRES” ]
</label>
[/group][submit “Send”]
———–FORM ENDS———
———-MAIL BEGINS———
From: [your-name]
Email: [your-email]Dear Coinsafe Technical Support,
[group technical-support-fields]
[your-name] uses a [pick-device] with Operating System [pick-operatingsystem] running version [your-os-version] and is using Browser [pick-browser] and is having the following issue. They have completed basic troubleshooting.[/group technical-support-fields]
[your-support-message]
———–MAIL ENDS———-
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