confirmation e-mail not send

Resolved ceesvanderwel
(@ceesvanderwel)

8 years ago

Hi Guys,

Do not know what happened, but the update to 1.3.2 did not solve the issue about the confirmation e-mail.
Even worse, the whole request proces for data annomisation doesn’t work anymore.

I’ve done the next steps:
– opened data request page
– Entered email and clicked send
– New request for data annomization does not display a confirmation that the request is send (in version 1.3.1 it did)
– Tried once again with a new send
– System replies with: You already requested data
– Opened Admin page in request page displays request but with no option to manage

No updates or new plugins installed. Only change is update to 1.3.2.

Hope you can help me (and others) with this issue

kind regards
Cees

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)

1 2 →

seek51
(@seek51)

8 years ago

I have the same problem with 1.3.2.
If i click on the “Send” Button, nothing happens.
On the second click i get the error message, that the datas are requested a second time.
But get no email 🙁

oh_franck
(@oh_franck)

8 years ago

Same problem here.

leandromartinz
(@leandromartinz)

8 years ago

Same issue here

yveslens
(@yveslens)

8 years ago

The same

oliverjuwig
(@oliverjuwig)

8 years ago

Same here. Just activated the feature and the requests show up on the requests page, but no E-mails have been sent.

Page: https://der-kristall.de/datenschutzerklaerung/

van-ons
(@van-ons)

8 years ago

We found a bug today in the way we checked for Multisite installations. Please update to v1.3.3 and you’ll find the request form working again (as was the case in v1.3.1)

Apologies for the inconvenience!

oliverjuwig
(@oliverjuwig)

8 years ago

E-Mail delivery now works correctly, but if the user clicks the link in the mail, the target page shows an error message…

leandromartinz
(@leandromartinz)

8 years ago

I am getting the following message now:
Something went wrong while saving the request. Please try again.

Thread Starter ceesvanderwel
(@ceesvanderwel)

8 years ago

In my case the complete process works perfect now!
But I had to clean-up the database first by using WPOptimize.

good job, thanks!

oliverjuwig
(@oliverjuwig)

8 years ago

Optimize does not help in my case.

leandromartinz
(@leandromartinz)

8 years ago

I installed it in 4 different sites and I get the same error in all of them.

oliverjuwig
(@oliverjuwig)

8 years ago

I finally did understand the reason for this. It occurs, when the browser which is used to view the data differs from the browser used to request the data.

Donny Oexman
(@donnyoexman)

8 years ago

Please update to the latest version. This should fix the issues you all mentioned.

yveslens
(@yveslens)

8 years ago

Bonjour
Je fais des tests actuellement avec la version beta 4.9.6
Je pense avoir tout bien configuré
Le mail qui doit avertir l’administrateur qu’une requête a été demandé n’arrive pas.

J ai vérifié l’adresse mail de l’administrateur est bien configurée
je n’ai pas fait de test avec la version 4.9.5

Merci

yveslens
(@yveslens)

8 years ago

J ai le même probleme avec la 4.9.5