Confirmation eMail

  • Resolved esche

    (@esche)


    1 year, 9 months ago

    Hello, I have changed the type of confirmation by email. Only a “Thank you page” is now displayed. However, I keep getting an e-mail message from my provider that the confirmation e-mail could not be delivered. How can this be? As an attachment there is an eml file in which there is also a message from the user. But I have never received a message. I tried the form myself and the message arrived in my mailbox. Does anyone know what to do?
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Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shawon Chowdhury

    (@shawon001)

    1 year, 9 months ago

    Hello @esche ,

    I’m sorry to hear that you’re having issues with email delivery. 

    Could you please share the below details so I can suggest you with a solution based on those info?

    • The “e-mail message from your provider that the confirmation e-mail could not be delivered”
    • The EML file. For this, you can add it to a service like Google Drive or WeTransfer, and share the link.

      Thanks, and please let me know 🙂
    Thread Starter esche

    (@esche)

    1 year, 9 months ago

    Helle @shawon001 ,

    thank you for answer. I have send up the Mail as *.txt and *eml and the appendix *.eml

    You can see and download it under the following link https://get.hidrive.com/QipXmnad

    The link is only valid for 7 days from today

    Have a nice weekend 😎

    • This reply was modified 1 year, 9 months ago by esche. Reason: Lifetime of the link added
    Plugin Support Shawon Chowdhury

    (@shawon001)

    1 year, 9 months ago

    Hello @esche ,

    Thanks for sharing the files.

    From the “ForwardedMessage.eml” file, it looks like you are using PHPMailer.

    Looking at the “Returned Mail  Kontakt von der Homepage – ‘Strato Mail’ – 2024-08-28 0851.eml” message, it looks like the message was flagged as SPAM by the server policy.

    As different ISPs and email service providers use different factors as metrics to filter spam or block emails, some email addresses may receive the notification email, while some do not. The best way that we know to improve email deliverability would be to use an SMTP plugin to configure the website to send authenticated emails.

    When you get the chance, could you give one of these SMTP options listed in here a shot and let me know if you have any questions?

    Thanks 🙂

    Plugin Support Shawon Chowdhury

    (@shawon001)

    1 year, 9 months ago

    Hi @esche ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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