Conflict with Audio plugin

  • Resolved emestrife

    (@emestrife)


    4 years ago

    Hi.

    Your plugin is conflicting with another plugin (audio player) on my site and I’m getting an error message saying the block encountered an error and can’t be previewed on the backend but it shows up on the front end. The audio plugin support looked into it on my end and said it’s a JavaScript conflict with your plugin and it shows this error:

    {“code”:”block_cannot_read”,”message”:”Sorry, you are not allowed to read blocks of this post.”,”data”:{“status”:401}}

    I’d appreciate your help resolving this. Thank you.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Hardeep Asrani

    (@hardeepasrani)

    4 years ago

    Hey @emestrife,

    Thank you for reporting it. We have identified the issue and it will be fixed in the next version.

    For now, you can navigate to Settings > Otter, and disable CSS Module and things should start working properly.

    Thread Starter emestrife

    (@emestrife)

    4 years ago

    Thanks for your response, Hardeep.
    Since installing the plugin, I haven’t been able to enable any of the settings, so they’re already disabled on the backend even though it seems to work. When I try to enable the settings, I get an error message ‘Cookie check failed’.

    Plugin Author Hardeep Asrani

    (@hardeepasrani)

    4 years ago

    @emestrife Any of the settings on Otter plugin from the Dashboard?

    Thread Starter emestrife

    (@emestrife)

    4 years ago

    Yes, any of the settings. They all remain greyed out. I’ve tried them all but get the same error each time.

    Plugin Author Hardeep Asrani

    (@hardeepasrani)

    4 years ago

    Just for a quick check, can you try to logout of WordPress and login again, in case some cookies are causing these issues?

    Thread Starter emestrife

    (@emestrife)

    4 years ago

    Just logged out and logged back in but still get the error.

    Plugin Author Hardeep Asrani

    (@hardeepasrani)

    4 years ago

    Thanks for testing. Would it be possible for you to contact us from [email protected] so we could ask for more info?

    Thank you!

    Thread Starter emestrife

    (@emestrife)

    4 years ago

    Sure thing. Just sent you an email. Thanks!

    Thread Starter emestrife

    (@emestrife)

    4 years ago

    Hi, Hardeep.

    I still haven’t heard back from you.

    Mat

    (@mateithemeisle)

    3 years, 11 months ago

    Hello @emestrife ,

    Thank you for your reply and apologies for our delayed one!

    We have had some issues with our system and the replies were not coming in. I have forwarded your message to our developer and he’ll respond as soon as he can.

    Thank you for understanding and have an amazing day!

    Mat

    (@mateithemeisle)

    3 years, 11 months ago

    Hello @emestrife ,

    Coming back to this one. Our developer searched for your e-mail but couldn’t find it. Would you mind sending it again to [email protected] so he can take a closer look?

    Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)

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