Conflict with Formidable Forms

  • Resolved klivie

    (@klivie)


    4 years, 9 months ago

    ​Hi there,

    We’re using your Filebird plugin on one of our Client websites.

    We purchased a Pro license in Feb 2020 with 6 months of Support. I understand this is no longer valid but this is a form submission to report that your plugin has a conflict with the Formidable Forms plugin.

    Essentially, when your plugin is activated, it stops the “More Options” dropdown box appearing when editing some of the Form Fields.

    I am also contacting Formidable Devs in order to get fix for this but as it seems to be your plugin causing the issue i thought you guys would want to know in order to apply a fix / work out what could be going on here.

    As we pay for a license for both of your plugins it would be ideal if we could get these working alongside each other at the same time 🙂

    Let me know if you have any questions / you guys think you can fix this issue.

    Thanks,
    Kurt

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    4 years, 9 months ago

    Hi @klivie ,

    Thanks for using FileBird and for the report!
    Could you please record a short screencast to show exactly what you are doing and the issue, then we will try to replicate it.

    Kind regards,
    -Bruce-

    Thread Starter klivie

    (@klivie)

    4 years, 9 months ago

    Hi Bruce

    See my screencast link here:

    So basically when the plugin is activated you cannot access the “More Options” dropdown when editing a form field. Video shows the process first when the plugin is deactivated. I then activate the plugin and you can see the click to launch the dropdown no longer works.

    Formidable Support have reached back saying they believe this is going to have to be fixed at your end rather than updates to the Formidable Plugin.

    Thanks,
    Kurt

    Plugin Support Bruce

    (@ninjateamwp)

    4 years, 9 months ago

    Hi Kurt,

    Thanks for the reference!
    So, from your screencast, I see you are using way too old version of FileBird.

    Please update to the latest version and it should fix the issue!

    If it does not, then let us know!

    Kind regards,
    -Bruce-

    Thread Starter klivie

    (@klivie)

    4 years, 9 months ago

    Hi Bruce,

    I downloaded the latest Pro version and tested this locally and it seems to have resolved the issue.

    It seems we weren’t told within the admin area that the plugin had any available updates due to the new Pro version folder being named slightly differently!

    Thanks for the help
    Kurt

    Plugin Support Bruce

    (@ninjateamwp)

    4 years, 9 months ago

    Hi @klivie ,

    Glad to know it works now!
    Could you please leave the plugin with 5 star ratings to motivate our developers to do more works 😉

    https://ww.wp.xz.cn/support/plugin/filebird/reviews/

    Thanks in adavance

    Kind regards,
    -Bruce-

Viewing 5 replies - 1 through 5 (of 5 total)

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