Hi @pkverma99
thanks to you for finding the conflict!
I suggest look for JS and PHP errors.
To look for JS errors:
– Go to the backend page where you have the problem
– Right-click => Inspect Elements => Console
– If you see red errors please share a screenshot
To look for PHP errors
– Open the file wp-config.php that you have in the WP main folder
– Enable the debugging with these lines of code before the comment /* That’s all, stop editing! Happy blogging. */
If it’s the live site:
define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define('WP_DEBUG_DISPLAY', false);
In this case, you will find the PHP errors in the file wp-content/debug.log after visiting the page that gives you a problem
If it’s a staging environment:
define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define('WP_DEBUG_DISPLAY', true );
In this case, you will find the PHP errors in the file wp-content/debug.log after visiting the page that gives you a problem, but also directly on the screen
Let me know if you find some errors
Thread Starter
bekind
(@pkverma99)
Thank you @giuse for the quick response. It took me sometime to revert back. I checked both of the things you had advised for:
1. Javascript console – There are some warnings (in yellow background) but no errors (in red) in Javascript console.
2. I turned on debugging. And the only errors that I got are given below. I dont think either of the two are an issue.
===============
Warning: file_exists(): open_basedir restriction in effect. File(/www/[stripped_folder_name]/public/wp-content/plugins/wp-rocket/) is not within the allowed path(s): (/www/[stripped_folder_name]/public:/www/[stripped_folder_name]/mysqleditor:/www/[stripped_folder_name]/web:/www/[stripped_folder_name]/deploy:/www/[stripped_folder_name]/deployment:/www/[stripped_folder_name]/deployments:/usr/share:/tmp) in /www/[stripped_folder_name]/public/wp-content/advanced-cache.php on line 17
Deprecated: Function create_function() is deprecated in /www/[stripped_folder_name]/public/wp-content/plugins/youtube-channel-gallery/youtube-channel-gallery.php on line 1223
=========
I do have a non production clone environment where I am able to reproduce this. If you want to take a look, kindly let me know.
Regards
Hi @pkverma99
thank you for the information.
I also don’t think the PHP warnings are related to the issue.
Maybe it’s better if you send me an email to [email protected]
Hi @pkverma99 I haven’t received any email yet. Do you still need help?
Thread Starter
bekind
(@pkverma99)
Thank you @giuse for checking and kindly accept my apologies for the lack of response. Yes, I do need help on this ticket. However, I have run into problems creating an environment which I can provide to you for debugging/testing. I am still working on getting the same prepared. I expect to have a resolution by Monday and would drop a note to you.
I should have dropped a note here though and my bad on that one.
Thread Starter
bekind
(@pkverma99)
Hi @giuse – The access has been provided on your email address.
Regards
Hi @pkverma99 as you know the issue is fixed with the beta version 1.8.7.5, so I will close this thread.
For the other users who use Learndash LMS, before the next official version it public, you can try the beta version 1.8.7.5 https://downloads.wp.xz.cn/plugin/freesoul-deactivate-plugins.1.8.7.5.zip
Thread Starter
bekind
(@pkverma99)
Thanks @giuse. Just wanted to say, that the level of support you provide is incredible. I work with many plugin authors & don’t see this level of commitment. Thank you for doing that.
Hi @pkverma99
Many thanks to you for your nice words!
