• Resolved nilltech

    (@nilltech)


    Hi, after the recent update to WordPress 5.7, my woocommerce cart and checkout pages are timing out, getting errors establishing outbound connections via https.

    Also getting the following error on the WordPress Add Plugin page, on 2 different sites, hosted on the same shared server, both have Really Simple SSL and WordPress 5.7.

    Not sure if host issue, or plugin conflict.

    Warning: An unexpected error occurred. Something may be wrong with ww.wp.xz.cn or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to ww.wp.xz.cn. Please contact your server administrator.) in /home/mydirectory/public_html/mydomain.com/wp-includes/update.php on line 614

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Leon Wimmenhoeve

    (@leonwimmenhoeve)

    hi @nilltech,

    Could you please share a URL from a site where you experience this problem under ‘the page I need help with’?.

    Regards,
    Leon

    Thread Starter nilltech

    (@nilltech)

    Good day friend,
    I had been battling this issue since my host auto-updated my site to WordPress 5.7, over 2 weeks!

    I only experienced issues on my cart and checkout pages. Upgraded a different site manually to WP 5.7, then noticed the headline of Improved HTTPS Detection and Migration upon my upgrade.

    Then it clicked, WooCommerce requires https so maybe there is a conflict with WP latest enhancement and a SSL plugin. Quickly disabled and my issue was resolved, as I no longer had internet connection timeouts when I would use the inspect tool via Chrome browser> console.

    In summary, I was able to resolve my issue by removing the plugin.

    In full disclosure, both sites were also running the Redirection plugin, so is possible those two weren’t playing together well, but never had any with them conflicting over the past 2 years (and it is still running on both sites currently).

    Thank you so much for the Really Simple SSL plugin, and all the time you have put into the development and support for community. It was truly a well written plugin and saved my bacon many times.

    *Video on the latest WordPress HTTPS Detection & Migration

    • This reply was modified 5 years, 1 month ago by nilltech.
    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    Glad to hear it’s resolved!

    For more info on wp site health update and Really Simple SSL, see this article:
    https://really-simple-ssl.com/site-health-https-update-versus-really-simple-ssl/

    Thread Starter nilltech

    (@nilltech)

    UPDATE: Issue Not Resolved After Plugin Removal

    Today, my issue came back. I am convinced the SSL issues originated from the WordPress core update addition of the HTTPS detect and migrate feature. Again, my woocommerce cart and checkout pages are timing out, getting errors establishing outbound connections via https. Seems to be affecting Stripe API on checkout.

    domain = lightmysafe.com

    https://ww.wp.xz.cn/support/topic/there-was-a-problem-connecting-to-the-stripe-api-endpoint-3/#post-14376752

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    This is usually a server configuration issue. Are your php version, OpenSSL version and curl library up to date? Did you check with your host if they made any security changes that could cause this?

    Thread Starter nilltech

    (@nilltech)

    Hi Rogier – Thanks for the response.

    Yes, have been working with host to assure everything is up to date.

    As of now, I am checking my htaccess file. Back in March, my host forced a PHP update which broke my site. I contacted support and they edited my htaccess so it would use the lower version – now I am running PHP 7.4.

    Going to start with a basic htaccess refresh and see how the site performs. Will update you soon with bad luck, and a couple days if good luck.

    Thanks again for your time/support!

    Thread Starter nilltech

    (@nilltech)

    Good day!

    Just wanted to follow-up and report my findings.

    After 3 weeks of intermittent issues, review by 3 tier 4 admins, my webhost finally acknowledge my shared server was under DDoS attack, and they were using a hardware appliance to manage the threat which was blocking my secure connections in-turn throwing an array of errors.

    Moved to a new host and all problems have been absent for 5 days.

    In summary, no issues found between Really Simple SSL and WordPress 5.7 HTTPS Detect & Migrate feature. Just needed to fire HostGator!

    Thanks to all for your time & support!!

    • This reply was modified 5 years ago by nilltech.
Viewing 7 replies - 1 through 7 (of 7 total)

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