Conflicting w/ another plugin | ww.wp.xz.cn

Resolved torivt65
(@torivt65)

3 months, 3 weeks ago

When this plugin is active it causes my product FAQ plugin to break. When Search Exclude is not active my 14 FAQs show, when it is active only 1 shows. I can find the others via search and I can see they are set to be visible even though they don’t show on the backend.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support jmatiasmastro
(@jmatiasmastro)

3 months, 2 weeks ago

@torivt65 Hi mate,

To better understand the issue, please record a screencast (screen recording) showing the problem.

You can easily do this using http://www.loom.com and share the link with us here.

Best regards, Quadlayers Support Team.

Thread Starter torivt65
(@torivt65)

3 months, 2 weeks ago

Thread Starter torivt65
(@torivt65)

3 months, 1 week ago

I have also updated to the latest version of the plugin and the issue is still happening.
Plugin Support jmatiasmastro
(@jmatiasmastro)

3 months, 1 week ago
@torivt65 Hi mate,

Thanks for the follow-up.

To investigate this properly and with more context, please open a support ticket here so our team can review it in depth:

https://urbiport.freshdesk.com/support/tickets/new

If possible, please include:
- A short screencast showing the issue (you can use http://www.loom.com)
- The name/version of the FAQ plugin you’re using
- Your WordPress and PHP versions
Once we have that information in a ticket, we’ll be able to assist you further.

Best regards,
QuadLayers Support Team
Thread Starter torivt65
(@torivt65)

2 months, 1 week ago

Still trying to get help on this.

Plugin Support jmatiasmastro
(@jmatiasmastro)

1 month, 3 weeks ago

@torivt65 Could you please tell us your ticket number?

Best regards, Quadlayers Support Team.

Thread Starter torivt65
(@torivt65)

1 month, 3 weeks ago

The issue has been resolved!

Viewing 7 replies - 1 through 7 (of 7 total)

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7 replies
2 participants
Last reply from: torivt65
Last activity: 1 month, 3 weeks ago
Status: resolved